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@VanessaD: It is thanks to you that my inbox was filled with emails from Lightspeed and DOOSYNC Support on Thursday morning.

It's unfortunate that I had to write such a public diatribe but all other attempts failed to get a response.

I want to be clear about something, I was not frustrated that things were taking longer than anticipated. I was frustrated by the fact that I was never told how long things would take.

I spoke with Nour today and he informed me that generally, the account manager explains how the migration process works, what to do to prepare for your go live date, and what to expect when you go live. I got none of that. Not one bit of information other than the instructions in the form email from DOOSYNC saying I should clean up my database.

I was also explained that it is quite common that prices won't match, inventory will be off and what one should to do deal with those discrepancies. None of this was ever explained to me. As you might imagine, I was very upset to hear this.

All this aggravation could have been avoided if I would have just had the information. "Your customer history will take x days to appear after your go-live date." Ok, no problem, I'll just toggle between OnSite and Retail.

"Your inventory and prices may not be synced when you go live but this is what you need to do." Ok, no problem.

If someone would have addressed and assuaged my concerns about eCom prior to my go-live date. I would have been less stressed.

It was only after you reached out to people that I actually got an email from someone at DOOSYNC explaining the timeline for the migration. Information that would have been appreciated and helpful prior to the final sync.

I'm sure everyone at Lightspeed was rolling their eyes every time they saw an email from me in their inbox but I think the takeaway from this is that Lightspeed and DOOSYNC need to better communicate with their clients, and to ensure that clients have all the information necessary to facilitate transitions like this.

I could go on and on, but I think I've made my point.

Once again, thank you for your help. I am very appreciative.

I cannot like this post twice but I would really like to...

@shootersshed, I feel like crying ever day as I find more and more things that just make no sense! :(

There is no explanation to the customer when they purchase a gift card online on how it works. For example, they should be told that the gift card will be emailed to the recipient instantly. It should be very clear that there are no refunds on gift card purchases. There is some text explaining this, but very small and at the end.

The customer(purchaser) should receive a copy of the email that the recipient of the gift card received (clearly stating that this is a copy ie with a watermark or something to that effect).

Currently, when the customer purchases a gift card to be emailed, the recipient has no idea who sent the gift card. I tested this out and got phone calls from customers stating that they got a gift card but they don't know who sent it.

There should be the ability for the customer to add a personal note to the email.

There should be the ability to upload a few custom gift card images into Lightspeed so that we can create gift cards that align with our branding.

I own a pet boutique/gear store and we sell treats by the ounce. Can you please make it possibloe to include numbers with decomals (e.g., 2.7 oz) and to calculate the amount accordingly? As of right now, the quantity only allows whole numbers and it is an inconvenience to either round up or down or to ask customers if we can add more to the weight of their purchase. On-Site had this capability. Uncertain as to why Retail does not. It's a no-brainer. Thank you.

One issue we have been facing when switching to Lightspeed is that the cash register screen does not display a running total of the amount of items you have scanned into the sale so far. With our type of business we often have large quantities of different items in one sale, so being able to see at a glance if you scanned the appropriate amount of items would be a great boon to cut down on mistakes (or simple time lost trying to add up all the numbers on the screen). Counting 15, 20, 30 or more 1s in little boxes is harldy useful, too easy to make a mistake in your count while scrolling down. A simple little box containing the running tally of scanned items would be awesome please!

Coupon and discount functionality in Lightspeed seems very basic and the business is loudly complaining. We would like to produce coupons that are single use. These are printed with a code/barcode and redeemable for a discount in store. Sometimes it is a % off a single item, a % off a total sale or a flat $ amount off the sale. Ultimately, we would like these codes to be in both the POS and eComm system so it can only be used once across platforms.

Has anyone figured out how to achieve this?

Is there a 3rd party app that can be added?

It would be extremely helpful and eliminate a ton of manual entry time if there was an option to update the Default Cost of an Item based upon the current Purchase Order. I'm surprised this is not already an option?!

Optimally, it would be great to have a checkbox to the side of each item on a Purchase Order to indicate whether the Default Cost should be updated based upon the current price.

Our costs are continually changing/updating, but to have that option so we don't have to update the PO cost price manually and then have to manually update the Default Cost pricing at the Inventory Item level would be extremely helpful.

Surely I am not the only one

We migrated from POS and miss having the phone number format to (xxx)xxx-xxxx. Every employee enters this differently, what a mess.