Hello, I have over 9,000 SKUs in Retail, of which over 6,000 go to Ecom. I need to have a report showing what is on back order. If I send a Purchase Order, receive some product on it, shouldn't I be able to run a report showing what is still coming my way? A Back Order Report?
Please don't suggest setting re-order points. That is an unrealistic suggestion because A) I have so many SKUs and B) depending on the time of year, certain products sell more than others (items aren't 100% strong due to trends as well as season).
Can someone help me?
Hey New Developers! 👋🏾😁
You've spoken and we've listened! 😊
Many of you have had questions on how to connect to the Lightspeed Retail API and do we understand that sometimes getting started with a new Product's API can be hard to wrap your head around and whatever help you can get, the better :)
As a result, we've made a simple video tutorial going through this initial process:
Let us know what you think! If there are other videos you'd like to see please let us know!
Onsite transplant here.
I have figured out how to receive products at separate times, but is there a way to un-receive an item if you make a mistake, and have already hit the yellow 'Add Received to Inventory' button?
Once that's been done, and you navigate back to the items section on the Purchase Order page, the 'received' fields all show as 0, and the 'Qty' column displays what has been previously received, but is not editable. I can't see anywhere to modify that. Mistakes happen of course, so it would be good to know how to do this.
I'm frustrated that I am not able to email a statement to a customer.
I was told by support that the solution is to print the statement to PDF, then open my email program, create a new email (find the email address of the AP department of the current customer) and send it that way.
I have hundreds of customers, that need statements sent to them on the first of each month.
This would take a significant amount of time each month. Makes no sense.
Because we can easily email invoices, it seems that this isn't much of a leap.
Please tell me this is in the works?
While the documentation (https://retail-support.lightspeedhq.com/hc/en-us/articles/115004912914-About-Retail-Desktop) explains what the "Home" screen is, I cannot seem to find the instructions for moving "Home" down somewhere near "Reports," where it belongs, at least for my purposes.
Can someone please tell me how to put "Sales" back as the first screen that loads for me?
Adding an "On Order" column to Item Search results would be super helpful and a very easy way to see what a Retailer has on order in a given category, from a certain Supplier, or Vendor, etc.
There's already a column showing what QTY is on hand, and the On Order data is stored with the Item info, so just a simple added column would solve many problems and make Retailers' lives much easier.
Thanks for the consideration!
On the new Vendor Cost field, under Vendor ID's, if you add a new item, the vendor cost keeps defaulting to zero, so if you add the item to a PO, the cost is zero. If you add it directly from the PO, the cost is correct the first time, but if you delete it and add it again, it's zero. You have to manually go into Vendor ID to change it.
While a useful enhancement, it's a real pain as I keep having to change the cost. It should default to the Default Cost, and not zero.