Liteserver tips and tricks

sophiesamijnsophiesamijn Moderator, Lightspeed Staff Posts: 6 moderator
Hi guys

Quick intro: I’m Sophie from Lightspeed BE and I’m one of the support ninja’s helping you out when you have issues with your Restaurant POS!

Since there isn’t a lot of information on this topic yet, I thought it would be a good place to start.

Let’s start with a brief explanation:
A Liteserver is a mini computer that is manufactured and sold by Lightspeed. You can compare it to a mini server that can be part of your hardware setup (not mandatory). The Liteserver is an alternative to being connected to the cloudserver and functions as a buffer between the information on the POS/ Restaurant App and the cloudserver.

When e.g. you don’t have an internet connection (but you still have power and your router provides a network) the router/network and the Liteserver ensure that all hardware connected to that network are still able to communicate with each other (iPad <-> printers) and that you can keep working on the Resto App.

All information is saved on the Liteserver and it synchronises every 30 SEC/3MINS with the cloudserver.

Tips & tricks:
• Never pull the plug on a Liteserver that is still on! This can cause the Liteserver to break – and let’s be honest:
they’re not the cheapest amongst the hardware
• Make sure it is set-up vertically in a stand, to prevent from overheating – which can cause the Liteserver to break
• If possible, try and set it up in a well-ventilated location (not in a closed cupboard!) to prevent overheating
• Try placing it where nothing can be spilled on it, and the on/off button can’t be pushed by accident (causing your
Resto App to be non-accessible and prevent several valuable minutes of troubleshooting)

Most common error:
• The Liteserver is off/ The Liteserver is on but has no connection
• Error message: Failed to connect to server – error request timed out

How to solve it:
• Check your Wifi network and your internet connection
• Turn the Liteserver on/off&on again – wait 5 min and try to connect to the Resto App again

In case that doesn’t work -> contact support so we can look into it for you. That’s why we’re here!

If you would like more info of have more questions you can always call into support or mail us at [email protected]
Sophie Samijn
Frontline Support Specialist
Lightspeed HQ


  • Bernardo VerweijBernardo Verweij Member Posts: 1

    Hi Sophie,

    I manage a restaurant on an island in the BVI, where power cuts are very common. What happens in case i do have a liteserver but no electricity at all?


  • YorickYorick Moderator, Lightspeed Staff Posts: 12 moderator

    Hi Bernardo,

    I would recommend investing in an UPS (Uninterrupted Power Supply) for short power cuts. That will ensure your Liteserver, your network (router) and printers keep working.

    Support - Manager
    Lightspeed HQ
  • StudiousStudious Member, Lightspeed Staff Posts: 2 Lightspeed

    Very useful tips & tricks indeed. Thanks. Cheers.

  • StudiousStudious Member, Lightspeed Staff Posts: 2 Lightspeed
  • AzTAzT Member Posts: 36

    Does this work with retail? If yes do we just call our rep to buy one?

  • Katherine_WelfordKatherine_Welford Moderator, Lightspeed Staff Posts: 56 moderator

    Hello Azt,

    Alas, Lite Servers are only for Lightspeed Restaurant.

    Best regards,

    Lightspeed Restaurant tech support

    Lightspeed HQ

    Visit our Help Center

    Toll-free: 866-932-1801 | Montréal 514-907-1801

    Australia: +61-2-8488-3146 | United Kingdom +44-20-3695-9599

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