Can the system be set to add a deadline for refunds or changes?

fabian10avilafabian10avila Member Posts: 4
For example just 30 days.


  • AhmedRachediAhmedRachedi Member, Lightspeed Staff Posts: 35 Lightspeed
    unfortunately, there is no way to automate the process.

    It is definitely possible to add the information as a footer to your receipts by going to Settings>Shop Setup>"your shop">Receipt Setup so that your customers are aware of the policy.

    We have implemented a process called Lightspeed Ideas which allows users to make suggestions directly to our Product Management team. We always like to hear from Lightspeed users as they are directly impacted by Lightspeed's features and workflows, and have a great perspective on how to improve them as well as indicating which features may be beneficial in the future.

    To submit your Idea:

    1. Go to help and click on suggestions and ideas
    2. Start typing your idea for Lightspeed. (Please keep ideas to one topic at a time so that we may promote discussion around this idea and update the status accordingly.)
    3. If your idea has already been posted by another user, it will display for you to add your vote against it.
    4. If your idea has not already been posted, you will be able to click 'Post a New Idea' and provide details and a workflow in which your idea may be used within Lightspeed. Other users will also be able to discuss the idea with you and how it may be used in their business.

    Ideas will have their statues updated once they are being reviewed, planned or completed.

    We strive to make Lightspeed the most intuitive and useful POS platform available, and we thank you for your participation in the improvement of the software. Many factors contribute to the evolution of Lightspeed, and the input of our users is among the most important.

    For any additional questions or concerns, feel free to contact Lightspeed Support.

    Best Regards,

    Ahmed Rachedi

    Ahmed Rachedi
    Frontline Support Specialist 

    866-932-1801 ext 2 (Toll-Free)
    514-907-1801 ext 2 (Montreal)

    700 St-Antoine Est, Suite 300, Montreal, QC, H2Y1A6

  • savvychicsavvychic Member Posts: 9

    Agree. It would be great if a window popped up when doing a return or exchange if it is past the policy window.

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