Ideas on how to send a post-purchase NPS/Review survey from Retail POS?
Previously, before transitioning over to Lightspeed Retail POS, I was manually entering our orders in a CRM called Streak for Gmail. That allowed me to connect Streak via Zapier to a SaaS called Delighted which would send out these post-purchase NPS surveys to our customers asking for feedback on how we did with them. Now that I'm on lightspeed, was wondering if anyone had ideas on how we could continue to survey our customers on their experience with us post-purchase, of course in an automated way. This has benefits of being able to capture customer dissatisfaction post-purchase and proactively reach out to remedy the situation before they share their negative experience publicly. Thoughts?
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