Pay Pal Express Errors

AbbasAbbas Member Posts: 79 ✭
We are experiencing an unaceptable level of cart abandonment and believe the culprit is PayPal Express Checkout. The checkout fails completly when going to a direct link > Payment/pay/ and does not resolve taking you back to the PayPal select a payment option.

The second error is with the express checkout. I reported the error on the 18th of october and nothing has been done about it!

It is a total nightmare to checkout with payPal Express. The specific error is with the region for the shipping address but added on to that the process is slow tedious and makes you wanto cry. If you tick the box to ship to a different address nothing happens. What are you supposed to do? It takes lots of guesswork and only after enormous effort on the part of the user they may dicover that you must click on Update order data to make a change to the delivery details. If they do not discover this then I understand why someone would not choose to persue an order using Lightspeed's buggy and poorly engineered checkout.

In over 6 weeks the issue has been reported and I explained that it was having an effect on cart abandonment.
Why has this not been fixed - it is happening on a tablet and on desktop


2 comments

  • MichaelCMichaelC Member Posts: 2

    Hello!

    It's been two years since you posted this and there seems to still be a ton of issues with Paypal Express Checkout and now the new Commerce Platform. Have you had any luck or seen any fixes since your post?


    Thanks!

  • AbbasAbbas Member Posts: 79 ✭

    Hi,

    Sadly No, since lightspeed removed support for PayPal express getting it to work via any app is going to be impossible. They will not read any shipping methods like Apple or google pay does.

    LS need to enable support as most themes have a section in the cart like this

     {% if shop.express.paypalexpress and cart.products %}<p class="link-btn wide mobile-only"><a href="{{ 'express/paypal' | url }}" class="p"><i class="icon-credit-card"></i> {{ 'PayPal checkout' | t }}</a></p>{% endif %}

    The app that has been developed and available on the App Store should be removed by lightspeed - It is faulty - doesn't work and interferes with the Paypal payment method if set up in settings.

    Come on lightspeed give PayPal a call and get it supported again in the LS core code.

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