How to modify or cancel a finalised receipt

sophiesamijnsophiesamijn Moderator, Lightspeed Staff Posts: 6 moderator
If the ticket is not older than 24h:

Long press the table on which the ticket was created -> choose the ticket you wish to cancel/modify in the list of the pop-up screen-> go to the payment screen.
1. Choose the payment method Void receipt.
2. If you wish to modify the payment method or the amount, you can swipe left on the line where the previously selected payment method is shown in the payment screen (below the products, above the payment buttons) and 2 new button will appear: Void payment and Change amount.

If you do not have the payment method Void receipt, you will need to configure it in your Restaurant Manager under Payments -> Create a new payment button -> set it to type Void receipt -> optional prompt to add a reason or not for the void.

If the ticket is older than 24h:

You will need to search for the receipt ID in the Restaurant Manager or read it on the ticket itself. In the Restaurant Manager, you will find this in Reports -> Receipts -> select the desired date(range) in the top right corner and find the desired ticket in the list.

Then grab the iPad: go to the floor plan -> click on Extra in the upper right corner -> click on Open receipt using ID -> enter the ID + load -> go to the payment screen
1. Choose the payment method Void receipt.
2. Swipe left on the selected payment method (as explained above) to void the payment or change the amount.

Don’t hesitate to reply or reach out to support for more info!
Sophie Samijn
Frontline Support Specialist
Lightspeed HQ
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