Theme Charges

I don't understand the concept of a monthly fee for some of the themes. What do the fees pay for? Does LS update our content for us if we pay the monthly fee?
Sam Gill
The Yarn Stop
25 South Main Street
Clawson, MI 48017
(248) 808-6630
www.theyarnstop.com
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4 comments

  • GuillaumeGeoffroyGuillaumeGeoffroy Moderator, Lightspeed Staff Posts: 1 moderator
    Hi! Monthly fees are for the theme itself, meaning hours of development and design by our partners to bring the most features and beautiful designs in a simple package. Monthly fees also pay for updates to the theme as soon as the platform gets an upgrade and support on theme related issues or bugs. Furthermore, paid themes are proven to raise conversion overall.
  • yvigeantyvigeant Member Posts: 30 ✭

    Hi! Monthly fees are for the theme itself, meaning hours of development and design by our partners to bring the most features and beautiful designs in a simple package. Monthly fees also pay for updates to the theme as soon as the platform gets an upgrade and support on theme related issues or bugs. Furthermore, paid themes are proven to raise conversion overall.

    I think that would be great if these themes didn't have any bugs, but we've found so many bugs in ours that we decided to branch it out and fix them ourselves when we find them. This also allows for better customization.

    However, when we are branched out, we still pay the monthly fee, but don't receive the updates, so in this case we're pretty much paying for nothing.

    Is there a way to branch out and opt out of the monthly payment ? Or at least to get the updated code when new updates come out so that we can add it ?

  • JoeyJoey Administrator, Moderator, Lightspeed Staff Posts: 197 moderator
    We do not recommend enabling the theme editor for bug fixes, any and all issues with the theme should be reported and fixed. You can report issues with themes to Lightspeed Support (by email ticket or phone) and we will report and follow up with the theme developer.
    In regards to adding features, this might require the theme editor but the monthly charges still apply. As mentioned by Guillaume the price of the theme is not just for future updates.
    We are looking into an easy way to display or communicate what theme code has been updated. Currently, I recommend contacting the theme developer (maybe twice a year) and ask for the theme changes. This is not ideal but could help you implement the changes.
    eCom Support Team
    Lightspeed HQ
  • yvigeantyvigeant Member Posts: 30 ✭
    edited October 2018
    Joey said:
    We do not recommend enabling the theme editor for bug fixes, any and all issues with the theme should be reported and fixed. You can report issues with themes to Lightspeed Support (by email ticket or phone) and we will report and follow up with the theme developer.
    In regards to adding features, this might require the theme editor but the monthly charges still apply. As mentioned by Guillaume the price of the theme is not just for future updates.
    We are looking into an easy way to display or communicate what theme code has been updated. Currently, I recommend contacting the theme developer (maybe twice a year) and ask for the theme changes. This is not ideal but could help you implement the changes.
    There were simply too many bugs and changes to make to keep contacting support for changes. 

    Moreover, some bugs are so specific, they are hard to explain and involve many back and forths before getting fixed. We simply don't have enough time for that, especially when fixing them ourselves takes a couple minutes.

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