Festival Sales

We are looking at using a second register through Lightspeed to handle sales at an upcoming festival (our primary register is for our brick and mortar shop and we have an ecom register).  Has anyone used Lightspeed in this capacity, and what were your impressions?  What hardware did you bring with you on the road and is there anything you wish you'd known ahead of time?

Thanks for your help, everyone!

3 comments

  • AhmedRachediAhmedRachedi Posts: 25Member, Lightspeed Staff Lightspeed
    edited January 21

    Step 1 is making sure you can run Lightspeed. Any device that can run Windows 7/Mac OS X 10.9 (or higher) or an iPad capable of running the app will work.

    (more details on this page)

    Step 2 will be making sure you have a stable internet connection on site. If there is no wi-fi connection at the location you'll need a mobile hotspot. You can either share a cell phone's internet connection or use a device called a Mobile Hotspot (or Pocket Wi-Fi). 

    Step 3, the hardware you bring, is entirely up to you. If you need to print receipts but only have a LAN network Printer you need to make sure that you can connect to a physical router at the festival. If you can't connect the printer to a router at the location you'll need to use a receipt printer that plugs directly into the device (computer or iPad).

    If you don't have a receipt printer you can use on site, you can either use a "regular" letter printer or e-mail your receipts to your customers.


    I know I can't personally attest to how it feels using the system off site since I'm not a merchant myself but we do have summer events here in Montreal that we offer support for on location and there typically isn't that big of a difference as far as using Lightspeed goes!

    The main thing you'll have to look into is the "internet situation" at the festival and what you can bring with you that will work based on how their network is set up.

    Ahmed Rachedi
    Frontline Support Specialist 

    866-932-1801 ext 2 (Toll-Free)
    514-907-1801 ext 2 (Montreal)

    700 St-Antoine Est, Suite 300, Montreal, QC, H2Y1A6

  • stephenandpenelopestephenandpenelope Posts: 3Member
    Ahmed,

    Thank you so much for your response!  The problem I'm currently running in to is that the festival is located in the UK and our shop is in The Netherlands, so there's a discrepancy of currencies. 

    Is there any workaround that you know of for this?  Could a separate register handle a separate currency?  We're also asking the festival if we're allowed to just charge in Euros in case there is no option with Lightspeed to support this.
  • AhmedRachediAhmedRachedi Posts: 25Member, Lightspeed Staff Lightspeed
    edited January 21
    Unfortunately the currency is selected in Settings>General Options for the entire account so that means that all registers have to have the same currency.

    Another account would be necessary to keep track of the different currency.

    Another issue you might face if you use Worldline is the fact that it won't be able to process card payments if you switch your account to GBP (an error message will say Invalid Currency Code).


    So as far as currency is concerned you have two options if you don't get a seperate account:

    Create seperate Payment Types called for example "UK Cash" "UK Credit Card" that you will use overseas.

    or...

    Switch the entire account to GBP (assuming the Amsterdam location won't be open at the same time)



     
    Ahmed Rachedi
    Frontline Support Specialist 

    866-932-1801 ext 2 (Toll-Free)
    514-907-1801 ext 2 (Montreal)

    700 St-Antoine Est, Suite 300, Montreal, QC, H2Y1A6

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