Bulk, Case, or Item Count Discounts?

Hello! It doesn't look like there is support for quantity, item count, or bulk discounts to be automatically applied?

I am migrating from another POS (Quickbooks POS) where we were able to do automatic bulk discounts. For example, we offer a case discount of 10% off the purchase of any 12 bottles.

Also, we have a $99 Case program where we offer certain bottles at various normal prices ($11, $10.50, $14, whatever), but if you buy a case of the specially tagged wines it's $99. In our old POS, we had them set up in their own category, and we could create a pricing rule where if you had 12 items from that category, it changed all the prices to $8.25.

The discounting/pricing rules I am seeing here seem pretty limiting. Wondering if I was missing a trick for count-based discounts?

Best Answer

  • VintageWineGuyVintageWineGuy Posts: 14Member
    Accepted Answer

    Another one that no one from LightSpeed answered, so I called support.

    The answer was "no, can't do this." No ability to do item-count based discounts, no bulk , no BOGO.

    The suggestion was to create a discount and apply it manually.

    This is a TERRIBLE idea. I do not let employees make discounts at the cash wrap. I am not sure why anyone but the smallest owner-ran retailers would allow that. You get sweethearting and margin erosion all over the place. After all the work we put in to pricing strategy, I don't want an employee (or even an owner) making a judgement call at the cashwrap where they have zero visibility in to cost/margin at the time. Even with us, it's not a question of trust in my employees, it's that they can't be expected to understand the economics on every SKU and make a call on a discount in the middle of a sale. That's why we spend all this money on Loyalty, Analytics, and everything else so this is better optimized.

    So promotion pricing is definitely an area LightSpeed needs to work on. We should have more functionality around automated discounts and promotions. We should be able to put in item-count based discounts, pricing contingent on item purchase (BOGO, BOGOHO, etc.).

Answers

  • Adrian SamuelAdrian Samuel Posts: 474Moderator, Lightspeed Staff moderator

    Thank you for sharing your concerns and insights for us! This is something that we're aware of. Would you be willing to share these insights in the customer suggestions forums so other people can add their voice to this? https://us.merchantos.com/ideas/

    Adrian Samuel

    API Integrations Consultant - Strategic Solutions

    Lightspeed HQ

  • NealNeal Posts: 3Member

    I have been asking about this for two years now. It is incredibly frustrating that the eCom side of lightspeed can do a "buy 3 get different pricing" but the retail side can not.

    One other issue recently realized (and informed LS about) is that when you put an item on sale using a created discount whole dollar amount (say $2 off) it only will apply the discount once. So if someone buys 2 or more of the same item they do not get $4 or more off.

  • VintageWineGuyVintageWineGuy Posts: 14Member
    edited April 28

    Also, there appears to be no way to do a discount that changes an item to a fixed price - so the only way I can do this is to allow staff to manually edit the price of every item. We have a $99 Case program in our wine shop. Bottles range from $10-15 dollars if you purchase them singles, but if you buy them by the case of 12, the price is $99 - or $8.25 each. So there is no way to do this in Lightspeed Retail because you only have a fixed % or fixed $ discount which doesn't work if you are trying to adjust an item to a set price.

    So not only do I now have to allow clerks to adjust prices at the register - a serious security issue - but they have to go in to up to 12 items and manually adjust the price to get this program to work.

    I admit, I would not have subscribed if I had know discount functionality was this limited.

  • Alex LugoAlex Lugo Posts: 132Administrator, Lightspeed Staff moderator

    Hi @VintageWineGuy,

    Retail has this feature, it's call Box, I'm sending you a link to the detailed video explaining how this can be implemented on your account.

    https://retail-support.lightspeedhq.com/hc/en-us/articles/229130088-Creating-boxes

    Alex Lugo
    API Support Specialist
    Lightspeed HQ
  • VintageWineGuyVintageWineGuy Posts: 14Member

    I don't think box will do it, because this is a mixed item program. I carry around 60-100 SKUs that when mixed in quantities of 12 get a discount. So box would only help if they bought 12 of the same SKU - which people rarely do, they usually mix.

    Last night we had a $99 Case Wine tasting, a big selling night for $99 mixed cases. To speed checkout I made a Pricing Rule to change all prices of items in the $99 Case category to $8.25 so we didn't have to manually change 12 prices - but then we had to manually adjust prices up to retail if they bought less than 12 bottles.

    We also ran in to the problem last night because we do a "Baker's Dozen" promotion at the event where we do 13 (instead of 12) bottles for $99. So I created a Baker's Dozen Discount for -$8.25 ( the price of one bottle in a $99 Case). But, realized that fixed amount discounts don't spread over the whole ticket (I would expect it to reduce the price of each item by discount/item count). So we ended up having to add the discount to the last item, which messes up the margin reports on that item because it randomly has a $0 dollar sale.

    So still looking for more attention to promotions, discounts, coupons in Retail. Tell the product team to get this on top of the backlog for me,

Sign In or Register to comment.