Bulk, Case, or Item Count Discounts?

VintageWineGuyVintageWineGuy Member Posts: 132 

Hello! It doesn't look like there is support for quantity, item count, or bulk discounts to be automatically applied?

I am migrating from another POS (Quickbooks POS) where we were able to do automatic bulk discounts. For example, we offer a case discount of 10% off the purchase of any 12 bottles.

Also, we have a $99 Case program where we offer certain bottles at various normal prices ($11, $10.50, $14, whatever), but if you buy a case of the specially tagged wines it's $99. In our old POS, we had them set up in their own category, and we could create a pricing rule where if you had 12 items from that category, it changed all the prices to $8.25.

The discounting/pricing rules I am seeing here seem pretty limiting. Wondering if I was missing a trick for count-based discounts?

Best Answer

  • VintageWineGuyVintageWineGuy Member Posts: 132 
    Answer ✓

    Another one that no one from LightSpeed answered, so I called support.

    The answer was "no, can't do this." No ability to do item-count based discounts, no bulk , no BOGO.

    The suggestion was to create a discount and apply it manually.

    This is a TERRIBLE idea. I do not let employees make discounts at the cash wrap. I am not sure why anyone but the smallest owner-ran retailers would allow that. You get sweethearting and margin erosion all over the place. After all the work we put in to pricing strategy, I don't want an employee (or even an owner) making a judgement call at the cashwrap where they have zero visibility in to cost/margin at the time. Even with us, it's not a question of trust in my employees, it's that they can't be expected to understand the economics on every SKU and make a call on a discount in the middle of a sale. That's why we spend all this money on Loyalty, Analytics, and everything else so this is better optimized.

    So promotion pricing is definitely an area LightSpeed needs to work on. We should have more functionality around automated discounts and promotions. We should be able to put in item-count based discounts, pricing contingent on item purchase (BOGO, BOGOHO, etc.).


  • Adrian SamuelAdrian Samuel Moderator, Lightspeed Staff Posts: 654 moderator

    Thank you for sharing your concerns and insights for us! This is something that we're aware of. Would you be willing to share these insights in the customer suggestions forums so other people can add their voice to this? https://us.merchantos.com/ideas/

    Adrian Samuel

    Software Developer

    Lightspeed HQ

  • NealNeal Member Posts: 3

    I have been asking about this for two years now. It is incredibly frustrating that the eCom side of lightspeed can do a "buy 3 get different pricing" but the retail side can not.

    One other issue recently realized (and informed LS about) is that when you put an item on sale using a created discount whole dollar amount (say $2 off) it only will apply the discount once. So if someone buys 2 or more of the same item they do not get $4 or more off.

  • VintageWineGuyVintageWineGuy Member Posts: 132 
    edited April 2019

    Also, there appears to be no way to do a discount that changes an item to a fixed price - so the only way I can do this is to allow staff to manually edit the price of every item. We have a $99 Case program in our wine shop. Bottles range from $10-15 dollars if you purchase them singles, but if you buy them by the case of 12, the price is $99 - or $8.25 each. So there is no way to do this in Lightspeed Retail because you only have a fixed % or fixed $ discount which doesn't work if you are trying to adjust an item to a set price.

    So not only do I now have to allow clerks to adjust prices at the register - a serious security issue - but they have to go in to up to 12 items and manually adjust the price to get this program to work.

    I admit, I would not have subscribed if I had know discount functionality was this limited.

  • [Deleted User][Deleted User] Posts: 0

    Hi @VintageWineGuy,

    Retail has this feature, it's call Box, I'm sending you a link to the detailed video explaining how this can be implemented on your account.


  • VintageWineGuyVintageWineGuy Member Posts: 132 

    I don't think box will do it, because this is a mixed item program. I carry around 60-100 SKUs that when mixed in quantities of 12 get a discount. So box would only help if they bought 12 of the same SKU - which people rarely do, they usually mix.

    Last night we had a $99 Case Wine tasting, a big selling night for $99 mixed cases. To speed checkout I made a Pricing Rule to change all prices of items in the $99 Case category to $8.25 so we didn't have to manually change 12 prices - but then we had to manually adjust prices up to retail if they bought less than 12 bottles.

    We also ran in to the problem last night because we do a "Baker's Dozen" promotion at the event where we do 13 (instead of 12) bottles for $99. So I created a Baker's Dozen Discount for -$8.25 ( the price of one bottle in a $99 Case). But, realized that fixed amount discounts don't spread over the whole ticket (I would expect it to reduce the price of each item by discount/item count). So we ended up having to add the discount to the last item, which messes up the margin reports on that item because it randomly has a $0 dollar sale.

    So still looking for more attention to promotions, discounts, coupons in Retail. Tell the product team to get this on top of the backlog for me,

  • sectoroverload2ksectoroverload2k Member Posts: 1

    I have been frustrated with this same scenario. I am planning to add beer bottles and cans to my product selection, and was planning to do a "build-your-own-6-pack" program, where they could choose any 6 beers and the system would automatically add 10% discount. I was expecting lightspeed could do an automatic discount based on quantity and product category, but that's not the case.

    For @VintageWineGuy 's last post, there is a product type called "Assembly" instead of "Box" but that's a really ugly (and very impractical) solution. It would basically require you to input every possible combination of bottles as a different item.

    I really hope @Lightspeed gets an automatic solution for quantity/category discounts soon!

  • VintageWineGuyVintageWineGuy Member Posts: 132 
    edited November 2019

    I wanted to take the opportunity to complain again about the weak promotion/discounting in the Retail POS. We wanted to run Black Friday specials on "Buy 2 bottles, get a special price" and of course we can't. No way to do this sort of item count based discount without having people manually edit the price at the cash register. And of course, it's the holidays and we have new help who we have to train on this and monitor to make sure they aren't sweet-hearting at the cash wrap.

    @Lightspeed , all I want for Christmas is some decent volume promotional tools.

  • UncleFossilUncleFossil Member Posts: 1

    @LightspeedWe are a wine shop. We also looking for the quantity discount and Mix n Match price rule. That's very basic discount in a liquor store. Such as Buy over X quantity get a discount price (fixed or %).

    For Mix n Match, they told me to use assembly , that's really painful to use.

    For create a box, it's also painful to do so.

    I wonder if they can have this feature before 2020 coming.

  • homstedhomsted Member Posts: 1


    Has this issue been resolved? I would love to be able to put discounts on categories and not just single products.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @homsted ,

    Currently BOGO offers still are not part of the base system setup. I've submitted your feedback into our internal list of requests!


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • sunsetbeachtcsunsetbeachtc Member Posts: 5

    It's a joke that this has not been addressed and added as a feature to LS Retail. Our SIXTEEEN year old Microsoft RMS had volume Discounting/Mix-n-Match available. How is this not a basic part of retail. The explination that "LS was originally developed for bicycle shops" isn't flying anymore. What, bike shops never had a BOGO on pedals?!?!

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @sunsetbeachtc ,

    Thank you for your feedback, it's been noted as well to help us give weight to this enhancement request.


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • VTSteveVTSteve Member Posts: 17

    We are all still waiting for this. It is basic programing that every POS system has .. why is it so hard for Lightspeed to add it?

  • Uncle_MiltonUncle_Milton Member Posts: 67 ✭

    Most retailers need this.... should be simple programing. Just make it happen

  • sunsetbeachtcsunsetbeachtc Member Posts: 5

    When I made my comment in March I was called, on the phone, by someone from Lightspeed. They told me that they expected to roll this feature out for Retail in mid-April. I contacted support via chat today, May 3rd and am told that this is not a feature that is currently offered and not on the horizon.

    I was told that the reason it is eCom feature was a response to pandemic and shift to eCom by many LS customers. What about us Mom & Pop shops that have retail AND eCom? If you want us to survive as businesses and customers this BASIC feature of the retail world should be implemented ASAP.

    Call me. You've got my number.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @sunsetbeachtc & @Uncle_Milton

    We're currently in a private beta for this exact feature (currently called Discount and Price rules) which will cater to a lot of these "BOGO" type offers.


    Bulk Discounts - Buy X of the same item, get Y discount

    Buy X, Get Y discount on each item

    Buy X, get Y discount on the lowest-priced item

    This feature is set to roll out as soon as we can get everything ironed out but it is coming very soon!

    Be mindful that being part of this beta means using a feature while in testing and may experience the things that we are working to iron out, however we are accepting some users if you're interested!

    If you are wanting to be part of this beta, please send me a private message with the following information:

    Your Business Name:

    First name:

    Retail Account ID:


    Phone Number:


    No. of Locations:

    Have you migrated from Onsite to Retail or any additional relevant data that may need to be shared:

    What industry are you working with? : (possible choices: Apprel, Bike, Pet, Outdoor Sports, Vape, Jewelry, Books, Electronics, Health & Beauty, Home Decore, Toys & Hobbies, Wine & Liquor)

    What device are you using Lightspeed with? (possible choices: iPad, PC/Mac or iPad & PC/Mac)

    Thanks for taking the time!


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • VintageWineGuyVintageWineGuy Member Posts: 132 

    OMG! They added BOGOs! New feature: About discount rules – Lightspeed Retail (lightspeedhq.com) I am still playing around with them, but so happy to see an addition here.

  • evergreenevergreen Member Posts: 4

    I too would like to see item-level volume discounts. We have a standing policy of buy x-number of item-A, get a 10% discount. Implementing this in LS currently means hoping the cashiers remember to apply a 10% discount if an invoice meeting this criteria is created. It'd be nice if it was automatic (as our old system did).

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