More errors - this time caching
At our 3 locations we operate from we all get outdated versions of our home page.
We update our hero image but we can’t see it for days and some times weeks!
since we have theme editor enabled we do not get auto updates that is supposed to resolve this issue!
Who thinks that it is acceptable that we should have to pay to get HD images on our site and server issues to do with caching fixed?
Currently we have over 8 unresolved tickets open and have been told firstly that we are getting many of the issues we are experiencing because we have customisations to our theme. Then we have also been told that not enough customers are experiencing the issues so they will unlikely get fixed!
I have asked the customer success team to clarify what is regarded as an acceptable level of faults and they say they can’t. We have been offered is a 1 hr on boarding session to see how we could better manage things our end as if we are the problem.
What really amazes us is the indifference and lack of care there is. I really think lightspeed urgently needs a new department and should also start to address the issue of how complaints are handled and also this culture of blame and acceptance of failing customers. Staff should stand up to the managers and asset hustlers and demand more for those of us who don’t trade under 20 lines and are outside of USA and Canada. 5 times a week we get messages from customers telling us there was an issue with the checkout, Aberdeenshire could not be changed from the county field. We wanto be moving forward looking at a new blog/community interface as what lightspeed offers is tragic or looking at AR to place paintings on a wall at home, not constantly bogged down in bugs.
Dasliva how do you sleep at night?