Skip dialog box for receipt printing

UnleashedUnleashed Member Posts: 1

I'm just setting LS for our store. During test sales every time we complete a transaction and a receipt is generated it pops up the print dialog window. Can we eliminate this step, it's tedious and seems unnecessary.



  • AhmedRachediAhmedRachedi Member, Lightspeed Staff Posts: 35 Lightspeed
    edited April 2019

    Hi there@Unleashed ,

    while it is possible to disable the print dialogue box it depends entirely on the web browser you're using. With Firefox it's an option that can be set to "False" in the About: Config page by following these steps:

    Open Firefox and type 'about:config' in the address bar and press enter. Click to confirm that you will be careful.

    Right click on the page, hover over 'New' and click on 'Boolean'.

    Type 'print.always_print_silent' as the preference name and click 'OK'.

    Click on 'true' and click 'OK'.

    With Google Chrome, however, it isn't "officially" possible. The only steps I was able to find on how it would work is on the page below and it only offers a solution for Windows Computers:

    If you have any other questions do not hesitate to contact us.

    Best wishes,

    Ahmed Rachedi

    Frontline Support Specialist

    Ahmed Rachedi
    Lightspeed Customer Success 

    866-932-1801 ext 2 (Toll-Free)
    514-907-1801 ext 2 (Montreal)
  • AQPLUSAQPLUS Member Posts: 2

    This is exactly what I came here for. Quick question, does it matter if u have more than one printer installed? Will windows force a dialog box to confirm what printer to use?

    Thanks for any help.

    P.S. Would love to know that f it worked for the og post and if they have only one printer installed.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @AQPLUS !

    It does matter quite a lot. The default printer in Windows will be the one chosen to print, without exception.

    To change to a different printer when this bypass is installed in your web browser is to make that printer the default printer, print, then set the original printer back as the default printer.

    Hope this clarifies!


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

Sign In or Register to comment.