Product Search on LS ECom

We have been using Wiser pretty much since we started using LS. We were satisfied with the search effectiveness initially but we find that it brings up anything but what we are looking for now. Can anyone recommend a better product search for LS eCom? We shut off Wiser for about a week now and we are having mixed result. It seems that the search is looking through the product descriptions which is giving us results. Is it possible to force the search to only search the title? Thanks for any suggestions or help...

Best Regards,

Adrian Acosta


  • MilesbdMilesbd Moderator, Lightspeed Staff Posts: 31 moderator

    Hi Adrian, thanks for the question!

    There is a new search app that just made its way to our app store that I would encourage you to check out, as it may suit your needs! The app is called SiteSearch360. I'd encourage you to check it out and see if it meets your needs, as it offers a free trial period currently (following that, you can see the pricing for it here).

    Happy Searching!

  • lookingglasslookingglass Member Posts: 1


    I couldn't agree more. For an ecommerce site with a huge variety of products, Search is one of the most important things for success. I am confused that LS has not proactively improved this. Like you, I struggle with the fact that eCom search pulls from the descriptions. It returns so many products that are not relevant to the actual search. I get complaints from customers all the time.

    All this said, did you try their suggested search app? If so, did it help and/or give you more control of how search works on your site?

    Lightspeed: is enhancing Search on the roadmap?

  • blaze2019blaze2019 Member Posts: 2

    Yeah I have the same issue but definitely disappointed and hope lightspeed resolves the issue so customers can just use the websites search bar instead of having to use an app that opens a 2nd window for search results or at least a go around to make item better for searches .

  • HomegrownHomegrown Member Posts: 1

    Long time ecom user, just wanted to chime in and reiterate that the lack of decent search functionality has me contemplating an eventual move to shopify. I deal primarily in footwear and apparel, the lack of ability to search / filter my inventory by size is the number one complaint I receive about the websites functionality. It's been years, and several iterations of the platform without a peep about improving this core aspect of the platform.

  • BenjaminHornoyBenjaminHornoy Member Posts: 5

    @Milesbd @miler @Lightspeed

    Could you tell us if a better searching technology will be implemented in eCom in the future?

    Right now it is rather poor as you know.

    Thank you for the update!


  • GeannyGeanny Moderator, Lightspeed Staff Posts: 113 moderator
    edited May 2021

    Hi @BenjaminHornoy ,

    We have an open feature request to improve the storefront search function.

    I will make sure to create and tag a support ticket under your organization so that we can document your feedback. However, there is no ETA as to when this will be implemented.

    I am only tagging this ticket to the feature request for documentation purposes.


  • Uncle_MiltonUncle_Milton Member Posts: 70 ✭

    add us to this.... multiple complaints that customers cant find what they are looking for

  • GeannyGeanny Moderator, Lightspeed Staff Posts: 113 moderator

    Hi @Uncle_Milton .

    I tagged your shop to this request for documentation purposes as well.


  • homegrownskatehomegrownskate Member Posts: 9

    Chiming back in here as well. Inability to filter or search for shoes and clothing by size continues to be a huge omission for my shop.

  • GeannyGeanny Moderator, Lightspeed Staff Posts: 113 moderator

    Hi @homegrownskate ,

    We have a feature request for being able to use filters at a variant level. I'll create a ticket and tag it to it for documentation purposes.


  • AzTAzT Member Posts: 74 ✭

    @homegrownskate we had the same issue, reached out to Site Search 360 and they edited their code to fix the issue (searching for an item including one of its variant's names will result in the original item, filter with the filters you have created on the backend). They also have great support if you ever have issues.

    I know it's annoying that we need to pay extra for a search integration but until the eCom one is good it's worth the money in my opinion.

    You can find their app on the eCom app store here:

    You can see it in action on a Lightspeed site (ours) here:

    For a quick laugh, click no on the age gate popup :).

  • bfodbfod Member Posts: 9

    Three years later and not a damn thing has been done to improve the search function. It is literally one of the top 3 most important aspects of a website and yet... zero interest from LightSpeed to make changes.

  • homegrownskatehomegrownskate Member Posts: 9

    Very little has been done to improve the customer facing experience since I’ve been an Ecom customer. They tried to charge me double for the service this year. Seriously considering migrating to a different platform even though it’s a massive headache. I still get complaints about the flaccid search functionality weekly.

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