Awaiting Payment Status

TACkatTACkat Posts: 1Member
in Orders & Invoices
A customer placed an order on our e-store and the order status says "awaiting payment." It looks like the customer tried to pay using a debit card. Has anyone else experienced this or, better yet, got to the bottom of it?
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  • agscanadaagscanada Posts: 21Member
    Yes sometimes customers will place a order and select PayPal and then back out of the order at some point during the PayPal process.
    It shows Awaiting Payment as the status and shows PayPal was the method.

    We typically email the customer or call them to gather their preferred method of payment.
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