Loyalty & POS don't speak to each other
The beauty of this loyalty program is that its fast and easy. We don't need to hold up the line taking all of the customers info because they do it themselves. This also makes the customer feel more comfortable and secure.
Turns out that's not really the case:
Here is the issue. The loyalty program does not speak to POS. The info entered by the customer through the link goes directly to the loyalty program. It never populates into the POS customer field. This is so counter productive and kills the speed and privacy advantages of the program.
If a new customer wants to sign up I hit "New" add their first and last name. I then hit "attach to sale" and then in the sale screen hit the loyalty button. I then enter their # and send them the text with the link. The customer then fills out all of their info and completes the process. NONE of the info the customer enters is updated in POS. It all goes to the loyalty program. There is no way for me to see the info they entered in the POS program. All of the customers info goes into the loyalty program.
There is apparently no way for the two systems to speak.
The solution should be that the information populates in both systems. The customer info should update any time changes are made. If you can keep track of the points in both systems you should be able to see all of the same customer info.
This is a big issue and needs to be addressed.