Sales Failed to Sync

appedegoappedego Posts: 1Member

Hello everyone, this is my first week using Lightspeed Accounting. The previous accountant left before I came in, so I don't know how it was before. After reviewing my company's balance sheet, there was negative Shogo POS Sales, and I noticed that there were some dates that sales were failed, post, and hold on Sales Report ,so that they didn't match in our Quickbooks Online records. Could some one explain to me and show me how to fix it? Thank you very much!

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  • TrungTrung Posts: 1Member, Lightspeed Staff Lightspeed

    Hello @appedego,

    It looks like there is a support ticket regarding this issue. One of our agent will be in touch with you shortly.

    On a side note, here is a list of the statuses and their meanings:

    EMPTY/NONE: Your accounting configuration has not been activated and Lightspeed Accounting (LSA) is not processing any accounting for this location. LSA is loading sales from your point of sale system but is not yet posting to your accounting system.

    POST: The posting is ready for processing but has not been picked up yet by the LSA accounting process. This can happen if you are looking at your reports in the morning and the morning process is still running or you had a posting that had previously been on HOLD and is now ready for processing.

    HOLD: The LSA accounting process has run for this location and date but detected an error condition with the accounting entry itself. Error conditions are usually related to missing mapping, which you can resolve under your >Settings>Accounting menu option.

    FAILED: The LSA accounting process has run for this location and date but the posting was rejected by your accounting system. This usually occurs when you have changed something in your accounting system (such as an account in your chart of accounts) and you need to update your LSA mapping accordingly.

    POSTED: The LSA accounting process has run for this location and date and, in the case of cloud-based accounting systems, successfully processed the posting. For QuickBooks Desktop ("QBDT"), there is an additional Sync Status that indicates whether or not the posting has been successfully processed ("synced") by QBDT.

    UPDATE: For some reason, sales that were previously posted have been reloaded from your Point of Sale and the update is ready for processing but has not been picked up yet by the LSA accounting process. This can happen if you are looking at your reports in the morning and the morning process is still running or you had a posting that had previously been on UPDATEHOLD and is now ready for processing.

    UPDATED: For reloaded/updated sales, the LSA accounting process has run for this location and date and, in the case of cloud-based accounting systems, successfully processed the posting. For QuickBooks Desktop ("QBDT"), there is an additional Sync Status that indicates whether the posting has been successfully processed ("synced") by QBDT.

    Thank you for choosing Lightspeed! Please don't hesitate to reach out to support at any time!

    Trung Ly

    Integrations Support

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