Workorder Private Notes

We are an electronics retailer with a repair service.

The notes section is very beneficial but does have its faults e.g. repairing phones that have faults results in very angry customers.

we are not able to stress the emotion of customers to the workorder to inform our technicians because if we do then these notes are printed for the customer to see.

I still want the notes to be printed as this is beneficial for the customer to see

But is it possible to add a private note section option to the workorder for the employees only.

A long term customer and this is something countless employees have mentioned to me since we moved from repairshopr years ago to Lightspeed as they did provide this option.

It would be a valuable feature and I would imagine very simple for the engineers to add, duplicate notes code and remove from printing :)




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