API Gateway Timeout / 504 On Matrix Items

nwiensconsulting

I'm importing products (~2,200) into our Woocommerce Website through the Woocommerce Lightspeed POS plugin which lacks the ability to set offsets/batches in general (I've made this feature request with the dev). We're hitting a brick wall with our matrix items causing a gateway timeout / 500-level error. I've imported batches of single items just fine, but even a single matrix item at a time errors out.

Any tips (other than the obvious of "write your own plugin") or workarounds? Any way to at least temporarily boost performance/rate limit on a per-account basis while we get the import out of the way?

LucienVersendaal

Hi @nwiensconsulting,

Thank you for contacting us.

It seems that you getting the 429 Rate Limit Exceeded error. You have to respect these limits, for detailed information you can take a look to this page: https://developers.lightspeedhq.com/retail/introduction/bestpractices/

If you have any further questions, we will be happy to assist you.

Kind Regards,

Lucien Versendaal