Feature Request - Search for tickets based on other than ticket ID

johnwleejohnwlee Member Posts: 9
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Customers often mention what they ordered, their server, what they spent, when they were there in online reviews - if it is a bad review, the restaurant obviously wants to figure out when it was and what may have happened. Being able to search tickets by some combination of fields such as food/drinks, server, date range, payment type, ticket total range etc would allow the restaurant to quickly find possible tickets where the problem occurred to help sort out what actually happened.

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3 comments

  • CatherineCatherine Member, Lightspeed Staff Posts: 29 Lightspeed

    Hi John,

    This is actually already possible. If you have access to the Restaurant manager, in the Reports > Receipts section you can filter through receipts using other details than the receipt ID.

    Please see the following article and screenshot to find out all the ways to find a specific receipt using other details than the receipt ID.

    Screen Shot 2019-08-12 at 3.15.59 PM.png
    Screen Shot 2019-08-12 at 3.18.39 PM.png
    https://resto-support.lightspeedhq.com/hc/en-us/articles/226404908-Receipt-reports


    **If you have further questions/concerns on this or any other subject, feel free to email our support department at [email protected] or call in our 24/7 technical support line at 1-866-932-1801 ext.2 for Support and option 3 for Restaurant.


    Warm Regards,

    Catherine Desgroseilliers

    Product Specialist

    Visit our Help Center

    Toll-free: 866-932-1801 | Montréal 514-907-1801

    Australia: +61-2-8488-3146 | United Kingdom +44-20-3695-9599

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  • johnwleejohnwlee Member Posts: 9

    That only allows searching by one field at a time and that one field does not include any menu items / products. I want to be able to search based on several items that were on a ticket, during a specific date range and for a specific server. Should be pretty easy to do since it is just searching a database.

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  • Katherine_WelfordKatherine_Welford Moderator, Lightspeed Staff Posts: 77 moderator

    Dear John,

    I have created an internal ticket with this and have escalated it so our engineers can create a feature request to be able to search for receipts on which specific products were sold. You will be contacted if this gets worked into the product.

    Best regards,

    Lightspeed Restaurant tech support

    Lightspeed HQ


    Visit our Help Center

    Toll-free: 866-932-1801 | Montréal 514-907-1801

    Australia: +61-2-8488-3146 | United Kingdom +44-20-3695-9599

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