Items Not In A Matrix Erroring Due To Missing Attributes

BFentress

I am working with a customer that is continuously receiving error messages due to missing attributes. We have gotten a data export and have fixed all but two of these items.

The two items that have not been updated yet have both myself and the customer very confused. These two items are not part of a matrix that require a size but have sizes in the attribute field of the data export.

Can anyone explain what is happening here?

Please send a private message for any personal information regarding the customer.

Leah

@BFentress I'm going to create you a ticket so you can share the customer details privately. I will post the results of my investigation here afterwards.

BFentress

Excellent, thank you! For future reference, do I just use the "Submit A Request" link to create a ticket?

Leah

@BFentress Sending you a PM