Items Not In A Matrix Erroring Due To Missing Attributes

BFentressBFentress Posts: 3Member
edited August 23 in Development

I am working with a customer that is continuously receiving error messages due to missing attributes. We have gotten a data export and have fixed all but two of these items.

The two items that have not been updated yet have both myself and the customer very confused. These two items are not part of a matrix that require a size but have sizes in the attribute field of the data export.

Can anyone explain what is happening here?

Please send a private message for any personal information regarding the customer.


3 comments

  • LeahLeah Posts: 80Moderator, Lightspeed Staff moderator

    @BFentress I'm going to create you a ticket so you can share the customer details privately. I will post the results of my investigation here afterwards.

    API Support
    Lightspeed HQ
  • BFentressBFentress Posts: 3Member

    Excellent, thank you! For future reference, do I just use the "Submit A Request" link to create a ticket?

  • LeahLeah Posts: 80Moderator, Lightspeed Staff moderator

    @BFentress Sending you a PM

    API Support
    Lightspeed HQ
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