Socket Mobile Scanning Issues
We've been having a lot of issues lately in multiple stores where after scanning a barcode, a random number will pop up in the item search bar. We are using iPads and Socket Mobile scanners. If the sales associate is not paying attention and scans the next barcode, it will multiply the first item scanned by whatever number randomly popped up and not scan the second barcode.
We've tried resetting the scanners and it continues to happen, though not on a regular basis. Anyone have any idea what is causing this or how to fix it? I've had to do so many refunds if the cashier doesn't catch it at the time...