Checking notification emails sent

lavenderwindlavenderwind Posts: 1Member

We need to be able to check notification emails that have been sent from e-Com to our customers. There is a log of emails sent available in Retail, but we can't find anything similar in e-Com. This is an issue for us! We can't verify certain actions - for instance, recently ShipStation has changed how it sends notifications and links from Ship Station to the e-Com order. It is not possible for us to see or verify what our customer actually was sent.

Can you please provide a log of emails sent to customers on the e-Com side?

3 comments

  • JoeyJoey moderator Posts: 186Administrator, Moderator, Lightspeed Staff moderator

    Hi @lavenderwind

    The history window within an order will show which emails have gone out to the customer, indicated by the bell icon:

    There is no log with all emails that have been sent.

    eCom Support Team
    Lightspeed HQ
  • lancemuzlancemuz Posts: 4Member

    Hi @lavenderwind, you mentioned that "there is a log of emails sent available in Retail". I wasn't aware of that and haven't been able to find such a log. Can you or anyone else tell me where that is?

  • Adrian SamuelAdrian Samuel moderator Posts: 545Moderator, Lightspeed Staff moderator

    Hey @lancemuz, if you navigate to Settings > Advanced Setup > EventLog Then filter for Email and you'll find the log of all the emails you've sent from your Retail account :)

    Adrian Samuel

    API Integrations Consultant - Strategic Solutions

    Lightspeed HQ

Sign In or Register to comment.