Onboarding problems when converting from Onsite to Retail
Has anyone else had serious issues trying to switch from Onsite to Retail? I feel like the support team is putting the onus on me to figure everything out instead of coming up with a plan and implementing it. Like most of you, I run a business, so I don't have time to become an IT expert. They also seem to have no concerns about how quickly I go live since they started billing my subscription from the moment I signed instead of when I go live. Additionally, they just said they want me to go live with retail first and then worry about ecom. I am already doing online sales via Lightspeed so I was flabbergasted that they would shut my online sales without even discussing it with me.
Bottom line is that this has been a terrible and costly transition. I want to cancel or go back to Onsite. Has anyone had similar issues? Any suggestions?