Customer return

VélomaniaVélomania Member Posts: 18

Hi all,


Sorry for my poor english, i have look and it do not look possible but i am asking anyway. When a customer bring back a product for a defect Let say Mr Joe Blow is bringing back a item so we go to is account take back the item. From his ccount is there a way directly to do a return to the manufacturer with all the customer infos

Thanks


Daniel

6 comments

  • EricGEricG Member Posts: 2

    We would like to see a solution for this problem

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 194 moderator

    Hey @EricG & @Vélomania ,


    These are specific instances where the customer information would be tied to the product being sent back to your vendor. The current option we offer to remove products from the system is the Vendor Return.


    There's also a section within the Vendor Return called Notes. Since, generally, the customer information isn't required when returning products to vendors (unless they're being repaired, in which case we suggest work orders), the Notes field is there for those times.


    If you were to print out the packing slip within a vendor return, the notes will figure there. From there, save it as PDF and email it to your vendor.


    Hope this helps make things easier!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • shoehnshoehn Member Posts: 13

    Vendor Returns should be the last part of this process. The piece that is currently missing is the ability for cashiers to return items to an “Offline Inventory”. This would allow an item to be returned for warranty reasons but not to show in inventory as an available item to sell. A Vendor Return could then be processed at a later hour/date without floor staff having to worry about doing a job they are not really comfortable doing and should not be expected to do anyways.

    Currently all returns show as inventory available to sell whether they are or not...this process could use some cleaning up.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 194 moderator

    Hey @shoehn ,


    Alternatively to an Offline Inventory, you could perform the refund and then create a layaway for a customer with the store's name, so it gets reserved and is unable to be sold until removed from the store's customer profile.


    Hope this helps!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • shoehnshoehn Member Posts: 13

    @VanessaD you are correct, but this is still a work-around that takes an extra step for people to remember to do and not all that practical especially during busy periods. Having a mandatory check box beside the Returned Item with 2 options, "Return To Stock", "Don't Return To Stock" (or something similar), would be very easy to implement and allow the process to be quick and accurate every time. It could even be a check box that automatically puts the item onto a Vendor Return, just something that doesn't allow it to go back into general inventory.


    It wouldn't be a big deal without an eCom site, but currently those returned items become available on eCom immediately and this can cause issues.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 194 moderator

    Hey @shoehn ,


    Thank you for your feedback! It was an intentional workaround suggestion since we don't currently have anything that will do this natively.


    I've noted your suggestions on our requests page from customers so our development team will see that you're interested in this.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

Sign In or Register to comment.