Shipping status change in Retail store doesn't get updated in eCom

QiaoQiao Member Posts: 2
edited October 2019 in Products & Inventory

Although the eCom order information gets synced to Retail store, after the merchant marked the shipment as "shipped" in Retail, this status change doesn't get to send back to eCom store. The eCom order's status is still showing "Ready for Shipment". Is there a way to automatically trigger the shipping status update to eCom store?

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