Is this forum ever going to get launched ?

yvigeantyvigeant Member Posts: 30 ✭
It has been a very long while now that these forums were created and they are still not public or announced.

When does Lightspeed plan on making users join this place ?


  • HeatherHeather Administrator, Lightspeed Staff Posts: 106 moderator
    edited January 2018
    Hi there @yvigeant,

    Thanks for your message. All of our North American customers were sent links to the forum, and the links are publicly available via our website footer, top nav, and the support page. We also include links in our welcome emails to new customers, and we've included them in newsletters as well, which go to all customers.

    A community forum is slow to build and is an organic process. We're confident that over time it'll become rich in technical information.

    Thanks again for your post and we hope to see more!

    Post edited by Heather on
  • yvigeantyvigeant Member Posts: 30 ✭

    Thanks for the response. Are you sure it was sent to every one ? Because I never received it.

    Or was it sent only to users who do not have an account here ?
  • HeatherHeather Administrator, Lightspeed Staff Posts: 106 moderator
    Hi @yvigeant,

    Since we haven't translated everything for a French community yet, it may have been sent to English North American customers only. You're bilingual but we may have your language preference flagged as French in our system. That's the only explanation I can think of. At any rate, I apologize you never received that email. In future, you can access the forum from various touch points on our website (top nav, footer, support page) and we'll be adding it to the help centre footer as well.
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