Suggestions section

yvigeantyvigeant Posts: 30Member ✭
There should definitely be a Suggestion and a Bug Report section in each section of these forums (eCom, Retail, etc.) so that users can discuss them and help each other out.

I feel like the current suggestions systems are not transparent at all. They give the impression that any suggestion made goes directly in the trash bin. Moreover, they are only shared with customers who ask about them, so no one really uses them.

9 comments

  • HeatherHeather Posts: 30Administrator, Lightspeed Staff moderator
    Hi @yvigeant,

    Our Product team does use Lightspeed Ideas when prioritizing bug fixes. However, as you've pointed out, the system could use some improvements.

    The forum that we're using does have an ideations feature, so that's something we'll be looking into. It would be great to have everything for our customers in one place!

    Best,
    Heather
    Content Specialist
    Lightspeed HQ
  • noah_herenoah_here Posts: 5Member
    Heather said:

    Hi @yvigeant,

    Our Product team does use Lightspeed Ideas when prioritizing bug fixes. However, as you've pointed out, the system could use some improvements.

    The forum that we're using does have an ideations feature, so that's something we'll be looking into. It would be great to have everything for our customers in one place!

    Best,
    Heather

    Heather,

    Are you referring to http://ideas.lightspeedretail.com?
    Is there a link to it from this forum? I had to search for Lightspeed Ideas and then follow a link in another post to get there. Is that still supported by Lightspeed? Why hasn't it been moved to this platform yet?

    Also where is the ideations feature in this forum that you mentioned?
  • goodnightpaulgoodnightpaul Posts: 1Member
    Why isn't there a customer ship to address for purchase orders. It seems like this should be a no brainer since so many of us drop ship directly to customers.
  • JLC1990JLC1990 Posts: 22Moderator, Lightspeed Staff moderator
    @goodnightpaul

    Hey! That could be something that would be worth looking into in the future, but for now we do have a way to operate where you can associate item on a Purchase Order to a customer and Address. By Special Ordering an item, you can tie it to a customer, and then add it to the Purchase Order. Within that special order, you can have notes and additional details where you would be able to add shipping details. At this time, I think this is a work flow you would be able to use and achieve similar results to what you are looking for. You can find out more on this, including a step by step guide and video, in the link below.

    https://retail-support.lightspeedhq.com/hc/en-us/articles/229130588-Creating-a-special-order
    Cheers!,

    Jordan L-C
    Lightspeed Retail Support
    Lightspeed HQ
  • rosiebunnybeanrosiebunnybean Posts: 1Member
    I have two suggestions which would make Lightspeed much more useful in our store.
    1. The customer search field should be updated to accommodate couples that do not share a last name. Right now the customer search function does not work well when we have to put one persons first and last name in the first name field and the second persons name in the last name field. We own a pet store and couples that don’t share last names don’t want to have two separate accounts. 
    2. We do a huge business on special orders of foods for pets. We need to special order them week after week but there is no way to auto renew a special order after it has been picked up. We tried using the minimum inventory feature but that does not allow all my employees to know who the item is for. If there was a way to auto renew or save the special order and reuse it every week it would be a great help.
  • gregaricangregarican Posts: 270Member 
    Why isn't there a customer ship to address for purchase orders. It seems like this should be a no brainer since so many of us drop ship directly to customers.
    Similar story with the product return to vendor form. It doesn't even display manufacturer SKU or anything other than a short description for the line items. Too simplistic to be practical for true business use. If these forms were easily customizable like the receipt template, the price label template, etc. that'd be one thing. But not the way it currently stands.
  • gregaricangregarican Posts: 270Member 
    Our company is a charter member of the Luxury Jewelers Resource Group. This is made up of the largest independent jewelry companies in America. The majority of these companies use a POS/Inventory software solution called ASC. This solution has sense been bought out by a larger company. But here's the angle...

    What I thought was brilliant is these ASC users formed the ASC Users Group (ASCUS). There are representatives from each jewelry company that meet as a committee. They come up with common ASC enhancement requests that make good business sense for the majority of them. They take those requests and present them to ASC for future releases. The development costs are shared amongst the ASCUS group, and ASC has both a clear set of specific directives as well as funding for development.

    Something like this would benefit some of the larger Lightspeed Retail customers, since we all will have sunk both time and money in customizing our own add-ons and workarounds anyway. Sharing the cost and the efforts to have great ideas available directly in Lightspeed Retail would make a whole lot more sense! 
  • onlinepenguinonlinepenguin Posts: 20Member

    great idea! I have used 3-4 POS systems over the last 15 years and have had to do workarounds for all. In lightspeed we have to throw everything but the kitchen sink into the description as this field is king. The downside is our receipts are now 2 lines long with cryptic info. Lack of consistency in field choice for searches and reports is crazy. Also inconsistency between ipad and pc. I feel our comments fall on deaf ears.

  • gregaricangregarican Posts: 270Member 

    Glad that there is some interest in this. Frankly, since I posted this back in September I have relied more and more upon the Lightspeed Retail API for customized reporting. I have a daily export of products, customers, vendors, employees, sales, transfers, etc. These all push into local SQL Server DB tables. It has helped in that I can slice and dice things as we require. Over time this dataset has grown larger and larger, so we have some historical reporting available.


    This effort has largely eliminated the absolute need for front-end custom development. Although it's still an option where we have run into some gotchas that are increasingly more difficult to work around. Here's an example:


    We rely upon the Web Store tab in Products in order to have product descriptions better feed into our Shopify e-com. That and custom product fields were suggested by Lightspeed reps to plug that particular gap. The issue is scalability. Now that we have over 6,000 products whenever we modify a product on the web client front-end and save that record, the full save operation takes almost a full minute to refresh on the web client front-end. If the operator isn't mindful of this they can move onto another record and have their work undone when the screen "pops back" to the saved record. This will only get worse over time.


    The only solution that was proposed by Lightspeed support was to eliminate the Web Store descriptions and custom product fields. Which would in essence wipe out the only solution that was originally proposed by the reps to plug the gap of not having adequate product description fields in the first place...

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