Single Use Coupon

Coupon and discount functionality in Lightspeed seems very basic and the business is loudly complaining. We would like to produce coupons that are single use. These are printed with a code/barcode and redeemable for a discount in store. Sometimes it is a % off a single item, a % off a total sale or a flat $ amount off the sale. Ultimately, we would like these codes to be in both the POS and eComm system so it can only be used once across platforms.

Has anyone figured out how to achieve this?

Is there a 3rd party app that can be added?

4 comments

  • BlueRibbonBlueRibbon Member Posts: 3

    Bumping this post, as I'd like to see this happen as well.

  • ElGeeElGee Member Posts: 11

    I am not sure but when thing like discounts and coupons are ignored because Lightspeed sells a rewards program.

  • VintageWineGuyVintageWineGuy Member Posts: 97 ✭

    Promotions in general are very weak in Lightspeed. I have complained (a lot) but typically get told "Have the cashier do it manually" as a workaround for anything. We do BoGos, by 12 get reduced price, etc. None of which are supported in LS. I haven't looked at third-party apps.

    Also, we are on Omni, and quickly discovered there is no link between retail and eCom around promotions. You have to do them manually in both places, and the functionality is different so you for the most part can't run the same promotions omni. And when the promotion is over you have to manually unwind almost everything.

    We have done things using discount codes online and either promotion rules or manual adjustments in store. For example, we did a July 4th sale that had a discount code online and told people to scream "I'm a firework!" at the cashier for the discount. Another sale we used the code for 10% off certain categories online, and set a pricing rule on the same categories in Retail. This version you can at least set both to expire automatically. Our work around was basically to change our promotions to match the limited options, or run them manually.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 133 moderator

    Hey @VintageWineGuy ,


    I understand the marketing tactics behind these types of promotions and I've noted them in an internal documentation tool we use to keep tracks of popular enhancement requests by customers.


    Thank you so much for your interest and sharing your ideas!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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