vantiv vs cayan? Is this a processing issue? Does anyone else have processing outages?
Working at a retail store with 2 mx-915 payment processors connected to 2 ipads. Today I believe worldpay is having some sort of outage. This isn't the first time this has happened. It may be the worst and longest time it's happened.
When I call worldpay (and can get through to someone) they generally say everything is fine on their end and have me restart everything. Sometimes it works afterwards and sometimes it doesn't.
I don't know why both payment processors would stop communicating with the ipads at the same time so I assume it DOES have something to do with worldpay.
Lightspeed's status page today just says generically, "one of our 3rd party vendors is having issues."
I want to know from someone who has Cayan if they have similar experiences? We have square as a backup, but we are having to resort to square much too often. Does Cayan have less issues than Vantiv? What is your experience with payment processing outages?