No inventory showing in my Facebook shop

NealTaflingerNealTaflinger Member Posts: 2
edited November 2019 in Apps & Integrations

My Lightspeed inventory feed updates our Facebook shop daily but every product appears with zero inventory. Anyone else run into this/have a solution?

3 comments

  • JoeyJoey Administrator, Moderator, Lightspeed Staff Posts: 243 moderator

    Hi @NealTaflinger,

    The code in your feed should include the following:

    {% if product.available %}
      <g:availability>in stock</g:availability>
    {% else %}
      <g:availability>out of stock</g:availability>
    {% endif %}
    

    Also make sure that within Facebook you are not using their selling option but simply linking to the Lightspeed eCom shop.

    You can post your feed URL here or contact support to verify that your feed is correct.

    eCom Support Team
    Lightspeed HQ
  • Tom10thMNTTom10thMNT Member Posts: 1

    I continue to have a similar issue.

    My Feed URL is https://shop.10thwhiskey.com/feed/custom/1706/

    I show Inventory as being In Stock but every product shows zero inventory. Do I need to add quanity as a custom field somewhere?

    Any help would be appreciated.

    Thanks,

    Tom

  • xxjt123xxxxjt123xx Member Posts: 1

    Looks like you need to add the following without quotes to your variant feed and leverage the variant feed. "?%3Fgoogle=true&include_variants=true"

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