No inventory showing in my Facebook shop

NealTaflingerNealTaflinger Member Posts: 2
edited November 2019 in Apps & Integrations

My Lightspeed inventory feed updates our Facebook shop daily but every product appears with zero inventory. Anyone else run into this/have a solution?

1 comment

  • JoeyJoey Administrator, Moderator, Lightspeed Staff Posts: 209 moderator

    Hi @NealTaflinger,

    The code in your feed should include the following:

    {% if product.available %}
      <g:availability>in stock</g:availability>
    {% else %}
      <g:availability>out of stock</g:availability>
    {% endif %}

    Also make sure that within Facebook you are not using their selling option but simply linking to the Lightspeed eCom shop.

    You can post your feed URL here or contact support to verify that your feed is correct.

    eCom Support Team
    Lightspeed HQ
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