Walkthrough on Deposits in Retail
How do Deposits even work? Are they tied to an invoice? To a layaway?
This article will help you better understand what happens in the back-end and front-end of Lightspeed when you take a customer deposit.
By default, deposits aren't linked with transactions since the funds are considered a liability until they've been assigned to a completed sale with line items.
Due to this, the layaways are also incomplete sale within themselves where the inventory is stored away to the side for the sake of reserving it. (as I'm sure you already know)
So if you were to add Customer X to a sale and add items for the sake of reserving them, the moment you select the "layaway all" button, they then appear under a tab called Layaway that's separate from the sale tab.
From there, to add a deposit, you need to be on an empty sale since it gets added to the customer name, not the items that are awaiting to be turned into a sale.
If we return to the customer's profile to see the back-end behaviour of how this works, you'll see the Layaways tab and the Account tab.
The customer's account will be where the deposits will appear once taken, as it's stored until it can be attached to a sale. The Layaway tab will simply detail what items were stored for the customer for easy retrieval.
Let's go back to the sale and add the deposit, like usual:
Click the Payment and Add Deposit buttons to then add a fee to the sale. The reason we're adding a fee to an empty sale is since the system won't allow us to finish sales where payments are greater than the total owing (in this case, 0$).
When reading the receipt, you'll notice that it breaks it down by the Sale ID, but be mindful that the sale is only for the deposit since the inventory items have yet to leave the system.
Going back into the back end to see how the system reacts under the customer's profile:
Notice the value is now stored here?
That means that when the customer comes in to pay for it and you add their name to the sale, the full value owing will display.
So when they come in and you add their name, a layaway tab appears. Click it and it'll become blue, select the Complete or Complete All buttons if you rather only sell 1 or all the items under layaways.
When you do this, the layaway totals and Total get merged and show the full owing balance.
Click the Payment button and you'll notice the value should be stored under the customer's account. Click MAX, then pay for the rest however the customer wants to pay.
Hopefully this helps better understand the processing of a layaway with deposits!
If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.
All the best!
Lightspeed Retail Support
866-932-1801 ext. 2 (Toll-Free)
514-907-1801 ext. 2 (Montreal)