Customer unable to download invoices
I don't know if this is the right forum to ask about that. I've tried contacting retail support but was redirected here.
I work for one of Lightspeed's integrated vendor.
One of our customer has reached out to us saying that they have been unable to download our invoices from your platform, starting recently. Since the issue they have is with us only and no other vendors, the issue seems to be coming from our side. On the other hand, we haven't heard anything from other customers, and when calling our own API, we’re able to download their invoices.
What would be the procedure to help out this customer ?