Cancel + Refund Order through API

jesse

Hello, I would like some clarification on how one can use the Lightspeed eCom API to automate a particular Order refund procedure as described in the following article:

https://ecom-support.lightspeedhq.com/hc/en-us/articles/115002167714-Managing-Lightspeed-Payments

My goal is to cancel and refund an order completely. The article above states that a "Refund" checkbox is available when cancelling an order through the web interface. However, the API documentation does not describe a similar feature for the order status update endpoint:

https://developers.lightspeedhq.com/ecom/endpoints/order/#put-update-an-order

Is it possible to both cancel an order and undo its payment (Lightspeed Payments) via the API?

LucienVersendaal

Hi @jesse,

Thank you for reaching out to us.

To cancel an order you'll need to update the status of the order https://developers.lightspeedhq.com/ecom/endpoints/order/#put-update-an-order

You can create an OrderCredit when you visit this link https://developers.lightspeedhq.com/ecom/endpoints/ordercredit/#post-credit-an-invoice. Unfortunately it doesn't work with Lightspeed payment or other 3 party integrations.