Serial Numbers

agscanadaagscanada Member Posts: 41 ✭

Is there some development being done in regards to serial numbers?

We find it odd that we have to manually add each serial number separate from a purchase order and the system never forces you to select one during a sale or when someone is return an items with serial number it never asks for it.

Our numbers are all over the place when trying to keep track with Retail. Onsite did a great job of serial number tracking.


  • HeatherHeather Administrator, Lightspeed Staff Posts: 100 moderator

    Hi @agscanada

    Thanks for your feedback! This is not currently on our development roadmap but I have passed along your comments.

    I also welcome you to add your request to our Lightspeed Ideas feature request page. This way, other Lightspeed customers can vote for requests and all feedback goes directly to our Product & Development teams to help them plan and prioritize new features.



  • NilsSorensenNilsSorensen Member Posts: 6

    I would love to hear when serial number management will be added to the development roadmap, and hope it is soon! Serial numbers aren't the afterthought that Retail treats them as, they need much more respect when a product is marked as serialized. Don't be afraid to plagiarize yourselves and copy OnSite ASAP.

  • bholla1bholla1 Member Posts: 1

    Absolutely agree with this. We sell a wide range of technology and being able to track the serial numbers from receipt to sale is vital. The fact that you chose to drop this from Retail is why we're unlikely to stay with LightSpeed now that OnSite is no longer getting support and from my conversations with similar stores they're making the same decision.

    Your competitors have been much more on the ball with serial number management. As far as we're concerned this is not an optional feature but an absolute requirement.

  • NilsSorensenNilsSorensen Member Posts: 6

    Good to see this getting more and more traction! The theory of how serial numbers should work is already done - OnSite was perfect. The task is just implementing the system code in Retail to work the same when a product is marked 'Serialized.' Serial number reports also need to be brought in from OnSite, as these are also essential to our business. Serial number history and records are the number one thing we access every day besides daily transactions.

  • enkidooenkidoo Member Posts: 1
    edited January 27

    Hi, we are Lightspeed Partners, we can help you to import your Serials numbers. You can reach out to . If you are interested, you can even test our self serve tool for this.

  • mattapplepiemattapplepie Member Posts: 3

    It blows my mind that Lightspeed retail doesnt support serial numbers. I can't look up a work order by serial number, only customer name?!?! This is crazy. Lightspeed onsite was perfect. I will have to jump ship because of this.

  • mkulik2mkulik2 Member Posts: 1

    It would be very helpful if after you added a serialized product to a sale, you could scan the serial number instead of having to find it from a dropdown. Our serial numbers are very similar and I can see someone accidentally picking the wrong one that looks close/similar. Having the ability to scan the serial barcode and add it to the sale is a needed feature.

  • gregaricangregarican Member Posts: 625 

    Does the drop-down offer a typeahead feature? Like if you start typing in the first few characters, do the choices narrow down? If so then you could barcode scan the serial number and it should take.

    Otherwise this typeahead feature is relatively easy to implement in the UI if someone from Lightspeed should take on the enhancement request...

  • ShootersshedShootersshed Member Posts: 10
    edited February 23

    This is ridiculous. We are a gun shop and as such serials are super important. We only stayed with Lightspeed after closing Onsite because of the serials.

    But I have just discovered that I can add the same product serial number on the same product to different customers and salea over and over again. This is so incredibly dumb. Why even have serials????

    Please tell me this is going to be fixed ASAP!!!!!

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