Cash Rounding for Canada, we do not have 0.01 aka pennies

HamptonHampton Member Posts: 50
edited May 11 in Feedback

In Canada the lowest denomination in coins we have are 0.05 , does anyone have a solution for rounding cash sales +/- ?

Lightspeed Retail does not have a feature to do this automatically yet.

Post edited by VanessaD on
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27 comments

  • BeckaBecka Member Posts: 10

    Hi Hampton! We've been having the same issue...

    From what I've gathered, there is a code fix that they've implement for places like Belgium, where they are required by law to show the penny rounding on the receipts. However that doesn't adjust it in your system, just on the receipts, so your accounting is still always out.

    When I talked to a rep about it, she suggested creating two "Non-Inventory Items" that are non-taxable and don't allow discounts. Call them "Penny Rounding +" and "Penny Rounding -" and set one with price of 0.01 and one with a price of -0.01. You then add them as a custom menu button at the top of the sales screen, and use accordingly until you get to the round figure.

    This seems super complicated, but it should work. I haven't tried it yet, and I don't know what our accountant will think of it, but I'll try and update here when I know.

    If anyone has a real solution instead of a workaround, let me know!

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @Hampton @Becka

    We can assure you that it's still something we're working on implementing into the system moving forward. I'll personally send you an email once this gets implemented officially. 


    The workaround for this is to create customized buttons for your sales tab so that you can easily click to either add or remove pennies based on the functional total on the right of the screen. 



    This is what it would look like in a sale. (seen below) 



     


    On the receipt when it prints out, this is what it would appear as. 


      


    To do this, you can follow these steps: 


    1) Create a non-inventory item with the value

    - Go to Inventory > New Item

    - Change Single to Non-Inventory and uncheck the Taxable option

    - Add a name and value associated with the offer

    - Save Changes 


    2) Create a Button in your Sales Tab 

    - Go to Settings > Custom Menus > Sales Tab

    - Add a title 

    - Change the type to Add Item(s) 

    - Choose the color of your choice

    - Click Save Changes

    - Scroll down on the same page and find the button

    - Click the pen

    - Link the non-inventory Item you just created


    And voila! You now have a fully functional button that can be applied to the sales of your choice. 



    For more information on Custom Menus, you can always consult our A Detailed Overview of Custom Menus or our Creating Custom Menus page on our Support Website! 



    Let me know if you have any other questions about this!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • BeckaBecka Member Posts: 10

    Thanks @VanessaD - appreciate the quick feedback and the email update when it arrives. Any idea of a timeline for this?

  • HamptonHampton Member Posts: 50

    Thanks for all the conversation this. We need a solution for retails as these work around are cumbersome. Our front line staff should not have to even think about this. I look forward to this being resolved.

  • gregaricangregarican Member Posts: 683 

    Speaking of POS math, this is a side question. But since @VanessaD responded on here I thought I'd ask. What is the game plan for properly handling Tennessee's tiered sales taxes? I posed the question back in January and still don't see a working solution --> https://community.lightspeedhq.com/en/discussion/2841/tennessee-tiered-tax-rates#latest.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @gregarican!

    So this is a great question, it's something we've forwarded to our devlopment team since, if I'm not mistaken, this tierd tax requires you to change the tax rate if 1 item comes up to a particular sum but not other items?


    Right now, if I'm not mistaken, this needs to be updated manually. As I mentioned, though, our team is potentially working on this. Even in tech support, they don't advise us on the projects they're working on in case their go-to-market date changes as well as to assure enhanced security.


    Same thing for @Becka & @Hampton . The team is most likely working on it but we won't be made aware of the launch date until maybe 1 week from now.


    If you need us to send you an email (because I realize that I don't have access to your email here) can you call-in to retail support and ask for this? They'll most likely offer the workaround and tag your ticket to the enhancement request. This will assure your email when the solution is in place!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • NeilNeil Member Posts: 12 ✭

    I'm sorry but this is ludicrous. A POS system which started out in Canada back in 2006, introduced their new "Retail POS" platform in 2013 the same year cash rounding came to Canada and STILL seven years later does not support it.

    Even better the work around is to sell products on the invoice called Penny + and Penny - to off set the sales total !?!

    This is something that LS needs to admit during each sales call with new prospects. If they had of told me on the call before moving to Retail "cash rounding has been on the road map for the last seven years" I would have laughed and left the call.

    Better yet why hasn't someone made a website the contains a true list of pros and cons?

    There's so much potential with this software platform. I believe with some fresh minds and a healthy investment to development things would get much better.

  • HamptonHampton Member Posts: 50

    @Neil @Becka please vote on above, Thanks

  • gregaricangregarican Member Posts: 683 
    edited February 2020

    To me it seems backwards --- for basic functionality to require paid customers to submit an idea into a virtual suggestion box. For Canadian customers who've paid for a product that doesn't properly calculate what a customer owes and is owed, that's a software defect. Same with our situation. Where we cannot implement Lightspeed Retail at our new Tennessee storefront since the software cannot correctly calculate sales tax. Again, not looking for a shiny new feature such as automatically e-mailing customers suggested similar products after a sale. Looking to perform basic math.


    If the only route that's available is popular vote, then it is what it is I suppose. But this would be like Microsoft Excel not properly applying formulas, so calculations are incorrect for user spreadsheets. I'm fairly certain that Microsoft would release a patch to address the issue, and not encourage their paid customers to up-vote as a great new idea. 😒

  • NeilNeil Member Posts: 12 ✭

    @Hampton did you read that post even. Look at what Lightspeed said back in early 2013.

    If they can't get it done in seven years my little vote sure wont help. Lightspeed Retail needs some serious development.


  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @Neil


    Your feedback is greatly appreciated and we understand this has been a request since 2013. I can assure you that, as technical support rep, I've received this feedback vocally many times and tag each and every case with the enhancement request.


    Customer feedback is incredibly important to us and to make the best impact, you could always call-in to our support team with your request so we can generate a ticket tagged with the open case with our development team.


    A custom workflow you can take on to save time is to create a custom receipt template. It makes it so that the penny rounding is a simple visualisation on the receipt rather than the software, leaving nothing additional to do for your reps!


    Our current Belgium custom template offers this as part of the language but the language may not be compatible with the English Custom template and would need to be implemented, although your receipts may throw your reporting off as the base software wouldn't recognize the changes done to the visualisation of the receipt.


    All this to say that it's quite a large task for us to implement this as we need to overhaul the entire reporting structure of the software to get it to match, thus why adding customized buttons with the manual flow is the best alternative workflow. The items are then added to the sale and forces the totals to line up with both the receipt and the reporting.


    Your feedback hasn't gone unnoticed! I've set into motion a list of conversations that could potentially help keep pushing it forward.



    Thanks for your dedication!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • NeilNeil Member Posts: 12 ✭

    @VanessaD

    "we understand this has been a request since 2013"

    "we can generate a ticket tagged with the open case with our development team"

    "A custom workflow you can take on"

    "but the language may not be compatible with the English Custom template and would need to be implemented, although your receipts may throw your reporting off"

    "All this to say that it's quite a large task for us to implement"

    If I understand you correctly, you confirm Lightspeed has been aware since 2013 of this issue.

    If I report it with support it will remind them this has been on going.

    A custom workflow is offered which will break reporting functions and most likely cause other unforeseen accounting issues.

    This is too much work for lightspeed to code 7 years later without a fix. Get the hint, we aren't fixing it.


    I don't mean to come across as mocking and certainly appreciate the frustration you must face as a Tech support rep. I believe your answer explains exactly the outcome we can expect.

  • gregaricangregarican Member Posts: 683 
    edited February 2020

    What's ironic that Lightspeed is assumedly based in Canada, so it hits close to home.

    The "idea" of properly handling negative inventory (e.g. - selling an item at one location that was seen as being available at a different site) was addressed after a little over 5 years. Although the same issue was present in Lightspeed Onsite years before that --> http://ideas.lightspeedretail.com/forums/233165-lightspeed-retail/suggestions/5719510-allow-negative-inventory-so-automatic-inventory-ad.


    The bottom line is that properly testing and vetting any proposed software solution is critical. In depth and against any/all scenarios. We were fortunate in that our 14-day free trial was extended a few times. So we were aware of most of the wrinkles.

    Post edited by gregarican on
  • HamptonHampton Member Posts: 50

    @Neil - 2013 is a bit long to wait. I hope the capital LightSpeed is raising will speed things up!

  • JewelOJewelO Member Posts: 2

    It is now March 2021 and there is still no rounding functionality in Lightspeed Retail and now that Onsite is ending maybe they will be forced to implement this. It really is very disappointing to learn of this now that we have switched over to Retail and that they don't have any good solutions.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @JewelO ,


    I'm sure you already know the alternative solution we offer for the time being, which would be to add a custom-menu button associated to a non-inventory item that has a value of +0.01$ and a second button associated to a non-inventory item that has a value of -0.01$.


    Of course, we are aware of this particular option is still wanted by a lot of merchants and I've pushed forward your feedback! Thank you so much for taking the time.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • chatnchillchatnchill Member Posts: 2

    @VanessaD Will the Belgium coding work for USD in The Bahamas? The Bahamas is VAT inclusive pricing by law. So we really need some sort of rounding solution because even when you change prices to be even or to the nearest 5 cents, when you apply discounts, it still can break down into pennies. Vanessa, can you please add me to that email list to notify when this becomes available?

  • vividprintvividprint Member Posts: 22 ✭

    You folks managed to make the rounding work in OnSite years ago, why the difficulty in retail?

    Lightspeed is keen on expansion into other areas but not keen on actually “finishing” existing products. The misery of dealing with gift cards in Ecom. The rounding in retail. A bunch of clumsy workarounds for stuff that is essential to daily workflow is not acceptable. We recognize that you’d rather divert you resources to stuff that’s gonna create more revenue for the company and return for your shareholders, but seriously you need to take care of the basics.

    And tbh, directing your customers to pay a third party to write code for something that should be part of the basic package is, quite frankly, insulting.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @chatnchill ,


    Some manual work needs to be done there but here's the Dutch receipt template translated into english for you!


    The currency displayed on the receipt will match the currency in your Shop Location settings.


    Be mindful that this template will only appear the receipts to be adjusted for penny-rounding, but the transaction in retail will remain unaffected.


    Hope this helps!




    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @vividprint ,


    We hear you and thank you for providing the feedback!


    We'd like to reassure you that we have teams that are constantly working on polishing old and finding new functions within retail, but implementing change can take some time depending on the complexities of testing and the affects some options have to other sections of retail.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • HamptonHampton Member Posts: 50

    Any update?

  • NeilNeil Member Posts: 12 ✭

    @Hampton Stop holding your breathe. Its never gonna happen even though they promised users with paid monthly accounts. 8 years of payments for support and upgrades buys you what?

    They acknowledged its been requested since 2013 and only offered a terrible work around.

    It's simply to large of a task so anyone and everyone who held on and paid their monthly support and upgrades subscription got ripped off.

    Plain and simple...

  • HamptonHampton Member Posts: 50

    Burn Lightspeed!

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 596 moderator

    Hey @Neil!


    Thank you for your sharing your thoughts with us. We want to let you know that we value every piece of feedback we get from our customers!

    We understand some of our merchants have been waiting for this feature for a long time and that manually adjusting these amounts can be tedious and frustrating. The alternatives I provided above are ways available within Retail to get this done while we work on getting this implemented in the long run.

    For the time being, however, due to it requiring restructuring of the entire Retail platform, this feature has not been prioritized on our current roadmap.

    Should this be implemented, we’ll make sure to keep you in the know!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • Natalie_G888Natalie_G888 Member Posts: 30 ✭

    "We can assure you that it's still something we're working on implementing into the system moving forward. I'll personally send you an email once this gets implemented officially." February 10, 2020

    "For the time being, however, due to it requiring restructuring of the entire Retail platform, this feature has not been prioritized on our current roadmap." May 14, 2021

    @VanessaD: So last year it was something you were working on and now, because it requires restructuring the entire Retail platform, it is no longer a priority. Wow! Regardless of when it would have actually been implemented, would it not have necessitated the same restructuring? Why not just tell users who have been waiting since 2013 that the rounding feature would never be implemented rather than telling everyone how important their feedback is and it was something you were working on. There is nothing worse than a company placating their users. It actually makes things worse.

    Why doesn't Lightspeed think the rounding feature is important?

    The more I work with Retail the more obvious it is that those who are programming this POS have never worked a day in retail.

  • HamptonHampton Member Posts: 50

    @Natalie_G888@VanessaD @Neil @vividprint @chatnchill @JewelO @gregarican @Becka


    @VanessaD Similar to my post below I think all of us want to help the dev. team develop the software but if we do not know the work back or road map on where lightspeed retail is going, as customers it leaves us to guessing.

    Mind reading is not my strongest skill set and with the recent acquisition of Vend it makes me think if the strategy of lightspeed is to move away from Retail.


    here: https://community.lightspeedhq.com/en/discussion/4983/lightspeed-retail-pos-web-development-roadmap-request#latest

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