How do other retailers display related products on the screen so that employees can recommend up-sell items?
Hey @allenangell !
This is a great question. By default, Lightspeed doesn't offer popups so as to offer related products.
However, you can create custom menus in your sale tab associated to category submenus or custom-made submenus where you assign up-sell products based off of services requested in a sale. There's quite a bit of handy-work involved in creating this but it is worthwhile in the end.
Ex: You offer up-sell opportunities based off of the services your customers purchase for their bikes. So if they buy a tire rotation service and you notice that they should consider getting their breaks checked etc.
Your submenu could be called : Services Up-sell
Inside the submenu, you'd assign specific items to buttons with the name of the services that customers get frequently (ex break check, Waxing for the frame of bike etc)
You can keep repeating the steps above for each item. When you're done creating buttons, you'll need to link the item to the button itself.
Note: You can add more than 1 item to a button, so if you offer a whole kit for sale, you could click the 1 button and have multiple items appear.
Hope this helps!
If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.
All the best!
Lightspeed Retail Support
866-932-1801 ext. 2 (Toll-Free)
514-907-1801 ext. 2 (Montreal)
Following along here.
How I understand the question is "Can the 'related products' section be auto-filled based on customer purchasing patterns?" It is extremely time-consuming for our staff to complete this section for each of our 15,000 products.
If lightspeed could aggregate the data from customer carts from previous purchases (using data from eCom and retail side) that would be great. For products w/o any sales history, then having a specific report for those items so that staff can focus on those items.
Thanks for any follow up on this!