Facebook unmatched Content ID for remarketing ads
Hi,
The content ID pulled from the RSS feed differs from the content_ID passed from the Facebook pixel which results in unmatching all my store products and preventing me from running product specific retargeting campaigns.
What I see from Event testing in Facebook events manager:
Parameters: (7)
- value:
- 26.78
- currency:
- CAD
- content_ids:
- ["45764913"]
- content_type:
- product
- content_name:
- ["Brave & Bearded Huile à barbe Style Urbain - Default"]
- contents:
- [{"id":45764913,"quantity":"1","item_price":"26.78"}]
- source:
- huile-a-barbe-style-urbain.html
- Less
Advanced Matching Parameters: IP Address, User Agent
Active Issue:
Unmatched Products
ISSUE
The product parameter IDs provided cannot be found in the catalog connected to your AddToCart event. This may cause key features of dynamic ads to not be available.
SOLUTION
Confirm that your catalog contains the product IDs. You'll also need to check the AddToCart event in your website's pixel code and ensure the ID matches the one in the catalog.
What I see from the product in Facebook Catalogs manager:
Content ID 27522089
Item Group ID product_default_group23218491798449227522089
2 comments
Same issue here! The issue happens on:
Yes same issue here, a lot off marketingbudget spend without good change a results. Very frustrating!
Is there a solution? @Lightspeed Team