eCom Search Insufficient

AzTAzT Member Posts: 74 ✭

Looking for some insight into an issue we are having with the search function on the customer side of the site. Especially with matrices, we want customers to be able to find an item that may be in a matrix instead of its own item. For example, if we have a matrix for bike tires and it comes in multiple sizes at the moment a search for "22" tire" would return no results. We have a lot of products that are identical except for color and would like to have them in a matrix so the customer won't be overwhelmed with the results, but so far it seems that this would mean that if they searched for the color instead of just the item it would not return any results. How can we fix this issue?


  • Industrial_LuvIndustrial_Luv Member Posts: 2
    edited May 2020

    The search has been a real problem and I would also be interested to know if there's any plans on expanding this. From the page in the help center, it doesn't look like the search covers variants, categories, or tags. 

    Our workaround to find variants in a search is to list them somewhere in the item description. "Available in 22", 24", and 26" sizes" or something like that. It's redundant and doesn't always look the greatest, but the search essentially only covers title and description so every possible search term needs thrown in there somewhere.

    Category names not displaying in search has been the biggest issue for us. For example, we have a category named "collars", but if a customer searches "collars" they don't display, because the item name/descriptions only say "collar". Customers who know what they want will often go straight to search instead of browsing through the menus. It's been so frustrating to watch Analytics and see a customer search for a simple term that we have an entire section of our store devoted to, find little to nothing, and leave.

    It's surprising that tags aren't included in the search - I originally thought that was the purpose of tagging something in eCom, not that customers would have to look through a large group of keywords to find what they want to search for. If the tags were searchable, we could add the variant names, category, filters, etc.

    There are some other quirks like words having to be in a particular order, "cage enhancer" (2 results) or "enhancer cage" (0 results). But that's a lot less frustrating than having them search the name of that category and miss all 64 items.

    I'm thinking about adding a "Keywords:" line to the bottom of my descriptions to add variants, categories, and filters, essentially typing in my own tags that people might search for. I'm hoping there's a way to avoid this. Any help or suggestions are greatly appreciated.

  • AzTAzT Member Posts: 74 ✭

    If you do end up doing the keyword method one possible strategy could always be to make the text and background color the same so at first glance it is invisible, only flaw is if someone highlights all the text the "hidden" text will appear too.

  • EuropeanSplendorEuropeanSplendor Member Posts: 6

    I too share your FRUSTRATION with this. The SEARCH CAPABILITY IS VERY POOR to say the least. Through watching Google Analytics, I have also seen many customers come and go because their search revealed no results, when in fact we have many items in stock. This leads to LOST SALES, which in my mind is unacceptable. Here's a great example: We sell lots of pillows. Since Lightspeed only searches the title, anytime someone searches the word "pillows" they only see 2 results. Whereas if they search the word "pillow" they would see 52 results. I spoke with Lightspeed about this months ago, and there answer was (essentially), "its a known issue, and we are considering improvements." Here we are MONTHS LATER, and like other issues, there has been NO CHANGE. Allowing the search function to also reference the Tags field is exactly what needs to happen. One would think searching Tags, and Product Titles would be easy. Adding a filter should be easy. Lightspeed is a big company, and they are growing. I suggest they use some of their cash, and invest in growing their Software Development Team so they can fix this, and other known problems (e.g. Customer Discounts Disappearing at Checkout) more quickly.

  • TradingboTradingbo Member Posts: 36

    This really should be addressed by Lightspeed.

    The ability to select your search value preferences is a staple in most modern website CMS.

  • gregaricangregarican Member Posts: 926 

    Here we are in 2020 and this is an issue? It seems to be fuzzy searches have been around for awhile. Figure past that there are AI engines that can predict similar items that the user would be interested in.

    But exact search matches against a single description field? Wow, that's something. Not even product tags are included?

  • AzTAzT Member Posts: 74 ✭

    @gregarican it's not just one field, but it isn't enough fields either. Personally, I would definitely like to see just a "search term" section where we can add any relevant keywords that we want to improve the position of that item in search results, but don't want displayed elsewhere.

    For reference, the following fields are what eCom queries during a customer search:

    • Product Title
    • Full Title
    • Description
    • Brand
    • Content

  • TradingboTradingbo Member Posts: 36

    Agreed, it's laughable we don't have the capability to limit or prioritise search fields.

    For example our shop searches are returning products that contain the keyword in the description with priority over items that contain the keyword in the title.

    E.g. user searches for 'table'. LS search function returns candles that mention 'table top' in the description.

    Short of being incredibly careful with our product descriptions there doesn't seem to be a way to remedy this. Any solutions @Lightspeed ?

  • GeannyGeanny Moderator, Lightspeed Staff Posts: 113 moderator

    Hello @Tradingbo ,

    We have an open feature request for improving the search functionality on the frontend of eCom.

    I will create a ticket on your behalf, and attach to our internal ticketing system for documentation purposes.

    For the moment, in the following article you'll find a list of what fields eCom will search for. This will provide you with information to develop a strategy to optimize the existing search functionality.

    You may also take a look at the "Site Search 360" app in our AppStore:

    Have a great day!

  • AzTAzT Member Posts: 74 ✭

    @Geanny we actually made the decision to use Site Search 360 and have definitely been happy with their app, but most importantly with their customer service. I really think that Lightspeed should consider fully integrating their product into at least the higher level eCom plans since they fill in many of the gaps that currently exist. @Tradingbo , or anyone else looking for a solution at the moment, I would definitely recommend that you use Site Search 360, you can email [email protected] if you have questions or need help, she has helped us tremendously!!!

    One quick tip for anyone that does sign up with them, make sure that you enroll through the Lightspeed App Store and not on their site to get the correct version. I unfortunately made that mistake and was having some really weird issues but Olesya fixed it for us right away!

  • TradingboTradingbo Member Posts: 36

    Hi @Geanny

    Thank you for adding our name to the feature request.

    Look forward to hearing an update.

  • AbbasAbbas Member Posts: 79 ✭
    edited March 2021

    Yep Trust Lightspeed to leave this dead in the ditch for years and leave merchants to struggle around and have their customers miss out on discovering products.

    If you search for anything plural S on the end very few results populate but if you search without the plural then all results show.

    We have some staggering examples - Card 163 results vs Card 590 !

    LS never really considers the details like this that customers will think in specific general ways when trying to discover larger groupings of products.

    Shopify does this out the box - Another example of why there is the LS >Shopify exodus -

    Singular and plural search terms

    Searching tries to match terms in both their singular and plural forms.

    Searching for


    matches results containing "puppy" or "puppies".

    Treating singular and plural terms as equivalent is an example of stemming, where a word is mapped to its common lemma (stem). Shopify's stemming also takes into account the common stem of different words.

    Searching for


    matches results containing "leg" or "leggings".

    If you want to search for a word based on partial pattern matching, then use prefix search.

    Come on LS pull the finger out and get it fixed already!


  • ramakkoswebsupportramakkoswebsupport Member Posts: 4

    @Geanny can you please add me to ticket for this issue?

  • GeannyGeanny Moderator, Lightspeed Staff Posts: 113 moderator

    Hi @ramakkoswebsupport ,

    I created a ticket under your username and tagged it to the request for documentation purposes.

    Kind regards,


  • ekempekemp Member Posts: 10

    coming up on two years and this still appears to be an open issue, but I am sure there is an add on for this problem, more $, more third party relationships to manage, more time, less ROI! seems to be a theme here

  • DonnyDonny Member, Partner Posts: 46 partner

    Hi all,

    Did you heard of Sooqr? It’s a Dutch company that is specialized in optimizing the storefront search. It doesn’t only give you the opportunity to improve your search requests for products, but also for content pages like category content, blogs and other text related pages. It also increases sales. You can find more info at

    Lightspeed eCom partner
    Telefoon: + 31 (0) 85 - 047 80 88
    E-mail: [email protected]

    Met vriendelijke groet,

    Donny van Grondelle

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