Special Characters

Davide Locatelli RossiDavide Locatelli Rossi Member Posts: 2

Our inventory uses special characters like ä, ø, ö and å.

When uploaded the letters change see below the word Kånken turns into K,àö,Ä¢nken

Is there a way for the system to accept special characters?

Or is the only solution to change in eCom all the information in Product Info?

Thank you.

1 comment

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 714 moderator

    Hey @Davide Locatelli Rossi

    You could always try to upload your CSV file as a Unicode UTF-8, which should allow for those special characters to appear!

    To do this, open your file in Excel and select File - Export As and choose the Unicode UTF-8.

    Hope this helps!


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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