Special Characters

Davide Locatelli RossiDavide Locatelli Rossi Member Posts: 1

Our inventory uses special characters like ä, ø, ö and å.

When uploaded the letters change see below the word Kånken turns into K,àö,Ä¢nken

Is there a way for the system to accept special characters?

Or is the only solution to change in eCom all the information in Product Info?


Thank you.


1 comment

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 93 moderator

    Hey @Davide Locatelli Rossi

    You could always try to upload your CSV file as a Unicode UTF-8, which should allow for those special characters to appear!


    To do this, open your file in Excel and select File - Export As and choose the Unicode UTF-8.


    Hope this helps!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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