Webhooks orders/paid doesnt get trough

NoahTelussa

Dear Lightspeed,

Recently i created a support ticket to lightspeed ecom and they said that they dont have knowledge about my question. They recommend it to post my question here:

The webshook what i got active at the moment is the orders/paid webhook, but i think we arent receiving the webhooks properly. Yesterday an order was payed (The time was 6 JULI 2020 OM 09:09) here i didn't receive a webhook for, the last webhook i received was also 6 JULI 2020 OM 09:09:11 but the status of the order was processing_awaiting_payment.

Can you guys check if you guys send the webhook correctly?

Shop_id: 3630
Order_id:157434046 

Greetings,

Noah

LucienVersendaal

Hi @NoahTelussa,

Thank you for contacting us.

I will look in our logs, when I got something I will let you know.

OliOnline

Hello, same problem here.

Shop_id: 623954

Order_id:4090889

also, few minutes later, an other transaction where Webhook is not fired :

Order_id:4090908

Please give us update about this issue...

LucienVersendaal

Hi @OliOnline,

Thanks for contacting us. We're looking into it.