how to submit regarding a support ticket?

wrpsupportwrpsupport Member Posts: 3

hello, I was told by phone support to email [email protected] - when I did i got an autoresponder saying the ticket was closed and now we had to use this community to troubleshoot.

Is there a location here to email regarding a ticket #?

Thanks,

Ed

4 comments

  • wrpsupportwrpsupport Member Posts: 3

    hello, would anybody know the answer to this?

  • gregaricangregarican Member Posts: 533 

    I would suggest contacting a LS Retail account manager, who can perhaps intercede on your behalf. I know that over the years things changed --- first there was phone support, then that dropped down to e-mail ticketing support, and now apparently most issues are left with the option of posting support questions on here...

  • LeahLeah Moderator, Lightspeed Staff Posts: 194 moderator

    Hi @wrpsupport I've moved this ticket to the API support community. I found your ticket and have reopened it. We will investigate and respond to you there.

    API Support
    Lightspeed HQ
  • wrpsupportwrpsupport Member Posts: 3

    thank you Leah

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