Salesforce to Lightspeed integration

BugendaiTech

Hello Support team,

We are trying to connect with lightpseed from salesforce but authentication status is showing as pending. can you please help us on that.

BugendaiTech

When can we expect a reply? its been 3 days we haven't seen any response. Can you please reply? My client's business is stuck because of this.

Adrian Samuel

Hey @BugendaiTech,

You've posted in the wrong section. I've moved this message to the relevant section. Am I right in understanding that you're the development team behind @MeganWithFlyRides?

Adrian Samuel

Hey @BugendaiTech,

It looks like you've posted before: https://community.lightspeedhq.com/en/discussion/3794/authentication-status-is-pending-in-salesforce

I recommend you the same solution as my colleague

BugendaiTech

Yes, we are the developers for @MeganWithFlyRides and Please let us know when can we connect on call and can u please schedule the same n also can u give us email on which we can schedule a call? We want to know where we are missing out for authentication.

Adrian Samuel

Hey @BugendaiTech,

Sorry, we do not offer phone support for our API.

As we are not Salesforce, we are unfamiliar with their platform and procedures. We'd encourage you to seek out their support documentation and forums as can be found here: https://help.salesforce.com/articleView?id=named_credentials_about.htm&type=5

BugendaiTech

Okay, and do you have any standard documents where we can find integration procedure for external systems with Lightspeed? If so please share that with us.

Adrian Samuel

Hey @BugendaiTech,

I'm afraid we do not.

Out of interest, could you describe what standard documents would look like?

BugendaiTech

For API integration, you guys must be having steps documents right ? which needs to follow while authnetication from any external system for accessing lightspeed APIs.

Adrian Samuel

You are correct, we do have documentation for how to connect to our API, here: https://developers.lightspeedhq.com/retail/authentication/authentication-overview/

What we don't have are the flows and procedures to connect to external system. That will have to be defined by your development team.