Lightspeed Gift Cards

justincjustinc Member Posts: 1

We began using Lightspeed Gift cards (retail) at the end of 2018.

We were told the Ecom integration would be ready that Spring to both sell and redeem the gift cards.

We have a workaround for selling the gift cards in Ecom, but no way to redeem them. Chattign with Lightspeed today that say that they don't have any info on this feature. "The developers haven't gotten back to them".

Meanwhile, we're still paying for this service.....

Does anyone else have insight into using gift cards in Ecom?

Are there other apps out there that work/ do what they say they'll do?

1 comment

  • GeannyGeanny Moderator, Lightspeed Staff Posts: 87 moderator

    Hello, @justinc

    Currently, we do not have an omnichannel gift card solution but I will add you to the enhancement request for this feature. There are a few other options using custom solutions.

    Option 1, Sell in-store-only gift cards on eCom. Create a non-inventory matrix item in Retail called "gift card" and set the variants to be the different gift card amounts. See the attached PDF for detailed steps on setting this up.

    Option 2, you can also create discount codes for your customers to use online. Discount codes cannot keep track of unused credit so you will need to do this manually.

    Option 3, our integration partner Advision does offer a gift card solution for eCom:

    Have a good day!

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