Single Product has Item Attributes Attached to It

Hi,

For some reason, certain single products contain item attributes. The item attributes are not displayed on the Lightspeed dashboard so it is currently not possible to remove them using the dashboard.

It seems like if this is causing once a product is removed from a matrix. Shouldn't the itemAttributes be removed once a single item is removed from a matrix?

Below is the JSON of an affected product.


{
  "item": {
    "@attributes": {
      "count": "1"
    },
    "Item": {
      "itemID": "443",
      "systemSku": "210000000443",
      "defaultCost": "12",
      "avgCost": "12",
      "discountable": "true",
      "tax": "true",
      "archived": "false",
      "itemType": "default",
      "serialized": "false",
      "description": "Belly Tealight - Sky",
      "modelYear": "0",
      "upc": "101430041004",
      "ean": "",
      "customSku": "",
      "manufacturerSku": "",
      "createTime": "2018-03-01T18:30:38+00:00",
      "timeStamp": "2020-10-15T20:45:51+00:00",
      "publishToEcom": "true",
      "categoryID": "51",
      "taxClassID": "1",
      "departmentID": "0",
      "itemMatrixID": "0",
      "manufacturerID": "16",
      "seasonID": "0",
      "defaultVendorID": "16",
      "Category": {
        "categoryID": "51",
        "name": "Vase",
        "nodeDepth": "1",
        "fullPathName": "Accessories/Vase",
        "leftNode": "76",
        "rightNode": "77",
        "createTime": "2018-03-01T18:30:38+00:00",
        "timeStamp": "2020-09-30T15:51:35+00:00",
        "parentID": "8"
      },
      "ItemAttributes": {
        "attribute1": "Sky",
        "attribute2": "Tealight",
        "attribute3": "",
        "itemAttributeSetID": "1",
        "ItemAttributeSet": {
          "itemAttributeSetID": "1",
          "name": "Color/Size",
          "attributeName1": "Color",
          "attributeName2": "Size",
          "attributeName3": "",
          "system": "true",
          "archived": "false"
        }
      },
      "Manufacturer": {
        "manufacturerID": "16",
        "name": "Guaxs",
        "createTime": "2018-03-01T18:30:37+00:00",
        "timeStamp": "2018-03-01T18:30:37+00:00"
      },
      "Images": {
        "Image": {
          "imageID": "335",
          "description": "",
          "filename": "bellyt.png",
          "ordering": "0",
          "publicID": "magcf6kbhwfzqt1mmgs2",
          "baseImageURL": "https://res.cloudinary.com/lightspeed-retail/image/upload/",
          "size": "89507",
          "createTime": "2018-03-01T18:31:03+00:00",
          "timeStamp": "2019-06-21T20:33:11+00:00",
          "itemID": "443",
          "itemMatrixID": "0"
        }
      },
      "ItemShops": {
        "ItemShop": [
          {
            "itemShopID": "1332",
            "qoh": "4",
            "sellable": "4",
            "backorder": "0",
            "componentQoh": "0",
            "componentBackorder": "0",
            "reorderPoint": "0",
            "reorderLevel": "0",
            "timeStamp": "2020-10-15T20:45:51+00:00",
            "itemID": "443",
            "shopID": "1",
            "m": {
              "layaways": "0",
              "specialorders": "0",
              "workorders": "0"
            }
          },
          {
            "itemShopID": "1331",
            "qoh": "4",
            "sellable": "4",
            "backorder": "0",
            "componentQoh": "0",
            "componentBackorder": "0",
            "reorderPoint": "0",
            "reorderLevel": "0",
            "timeStamp": "2020-10-15T20:45:51+00:00",
            "itemID": "443",
            "shopID": "0",
            "m": {
              "layaways": "0",
              "specialorders": "0",
              "workorders": "0"
            }
          }
        ]
      },
      "Prices": {
        "ItemPrice": [
          {
            "amount": "50",
            "useTypeID": "1",
            "useType": "Default"
          },
          {
            "amount": "50",
            "useTypeID": "2",
            "useType": "MSRP"
          },
          {
            "amount": "50",
            "useTypeID": "3",
            "useType": "Online"
          }
        ]
      }
    }
  },
  "matrix": null
}

Please let me know if there are any questions!

2 comments

  • SharniSharni Member Posts: 5

    I am finding this too. When I kick a product out of the matrix it has an annoying non functional drop down on the ecom side. I came to the forums to try and find a solution to removing that faux drop down on these items on the ecom side.

  • SharniSharni Member Posts: 5

    I ended up chatting with support and the fix for this was as follows.


    Navigate to Settings > Advanced > Under the Store section change "Show variants" from Always to When two or more

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