Special Order Items always showing as "Not Ordered"

Hi, whenever I add a new (not in inventory) or out of stock item to a workorder, even if I make a Purchase Order and mark it as Ordered.

Is this a bug or am I missing something?

1 comment

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 235 moderator

    Hi @BenGoddard,


    If you're sure that you're creating the PO after the item is put under special order, then go to the Special Order tab of the PO and add the item from there:



    And click +Add to PO, that the item changes from Not Ordered to On Order?



    If you are and the items still appear as Not Ordered, I suggest performing a clear cache of your web browser and considering to contact our support team.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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