Has anyone been having issues with sales attributed to the wrong register location?

LanSuPDXLanSuPDX Member Posts: 11
It keeps happening even though we lock the ipad to the selected register each morning, employees sign in/out for breaks, use pins for each sale etc. It's causing accounting nightmares and we can't sort out why it is happening.

Thank you!

Answers

  • JLC1990JLC1990 Moderator, Lightspeed Staff Posts: 28 moderator
    Hey @LanSuPDX

    The "Lock to Register" feature only works on desktop. The check box logs a cookie in your browser to tie that register to your computer. Since the iPad uses an app rather than a browser, it does not lock to the particular iPad.

    If you have people switching back and forth between iPads, it would most likely log them into the register they last used. The best practice is to have registers with visibly different names, and encourage the employees to verify which register they are logged in to when they sign on for a sale.

    For further information, I would suggest speaking to support about this to see if there is anything else they could offer.
    Cheers!,

    Jordan L-C
    Lightspeed Retail Support
    Lightspeed HQ
  • NealNeal Member Posts: 3
    It has been happening to us constantly using 2 IPads. We do not lock or log in, each of us floats between registers. This did not happen in the past. The best (weak) solution I have it to use each register in a different mode.
  • LanSuPDXLanSuPDX Member Posts: 11
    Hello,

    I have had an open ticket with support for over a month, was told it was a development bug. Staff does lock, log in and out, double check the register name etc. no to no avail. I tried disabling the pins as suggested but that has made no difference.
  • LanSuPDXLanSuPDX Member Posts: 11
    @partyfair are you still having this issue? We are with no resolution yet. Would love to hear if you found a viable work around. Keeping employees stationary is not an option.
  • amylemoamylemo Member Posts: 5

    We have had issue with this as well. We are using computers, not iPads. Very frustrating!

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 19 moderator

    Hey @amylemo, @LanSuPDX and @Neal

    When you're opening your registers in the morning, does each iPad have its own username/password combo or is the same being used for both devices?


    (This applies to both iPads and Computers)


    When using the same external login between devices, this causes the registers to reassign themselves on a regular basis. The register often think it's in the last place that has been used while connected to the email/password combo. So if Register 2 and register 1 share the email/password, it'll constantly work to reassign itself.

    To avoid this, you can create a new employee with a separate login. Using two separate external logins should avoid the register reassigning themselves! 


    If it continues happening after trying this, feel free to contact our support team! We can investigate further on a case by case basis.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Cheers!


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • LanSuPDXLanSuPDX Member Posts: 11

    Hello,

    Yes we still have this issue even with two separate employees using two distinct emails and separate passwords on different ipads to open the tills in the AM.

    Rebecca

Sign In or Register to comment.