I've been forced to switch from On-Site to Retail. Its been a frustrating experience for myself as a business owner and especially for our staff. Staff have asked me why I moved from a system that seemed to work (On-Site) to something that has so many limitation and its not nearly as robust and flexible.
Even more frustrating has been the LS orientation where simple questions posed to LS staff about feature are diverted by a response to make requests to the LS development team.
My simple question is - what will it take for the development team to actually action these suggestions?
Simple things like searching items and having images appear on the results page beside the product descriptions , which I am told are impossible in LS Retail. Yet when I use my LS e-Comm and search products, it shows the images and the item description. The LS training and support staff defer this type of request to the development suggestion page.
I see no logic at all.
So my question is how can we know what the development team is actually working on? How can I know if something is important to our business that there is a solution in the horizon?
Why has there been so much development specific to bicycle shops whereas jewellery stores (which is a business category featured in LS Retail marketing material) is so weak?
Can someone please get the development team to do some work? Its sad that the best solution is that LS own staff seem to have is me to hire a 3rd party developer to create custom code is LS. It especially frustrating when that code is required because the feature is lacking when compared to LS Onsite.