French language not detected by "My abandoned cart"

Tw3rSportscardsTw3rSportscards Member Posts: 1
edited December 2020 in Apps & Integrations


Our site has 2 languages, french and english. When we installed "My abandoned cart" app, we created our account on Shappz website in order to manage it. Everything seems to work except for one thing : french templates.

In the "Templates" section under "MyAbandonedCart", for all three templates, all I see is the english version.

I tried to reinstall the app, but I still can see french translation.

After testing, french customers do received english email message.

Anyone knows how to fix that?


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