No Reports for Gift Cards

hbredhbred Member Posts: 2

Has anyone figured out where in POS you would find a report on gift cards sales? Seems odd to not have the ability to get a report on gift card sales?

Because lightspeed considers it a payment that was paid back out - you cannot get data of any kind except when the gift card is present and only on that specific gift card. The system basically takes any gift card sales to $0 - Why?

Seems ridiculous to not account for those sales or there existence anywhere within lightspeed besides when the card is present.

3 comments

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 760 moderator

    Hey @hbred,


    When assigning funds to Gift Cards (deposits also work this way), the payment is taken and marked as a profit, but since it's not tied to any items (rather it's being assigned to the Gift Card/credit account), the funds are then considered to be a liability. For that reason, the payment then gets removed and the sale is captured at 0$.

    This can be easily viewed in the Reports > Payments Received as the values are counter-balanced with an equal negative value. (You can also filter for the particular payment type Gift Card/Credit Account)


    When the gift card/credit account is then used to purchase goods/services in-store later on, that's when the funds get allocated as Profit and go towards your sales of the day.


    Hope this clarifies things!

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • SandySandy Member Posts: 4

    We need to be able to see the sold and redeemed for the end of day report

  • RainflurryRainflurry Member Posts: 25

    The End-of-Day report shows the 'net' of gift card activity. A positive gift card total on the end-of-day report indicates more was redeemed than sold (gift card liability decreased) and a negative amount indicates more was sold than redeemed (gift card liability increased).

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