It would be really helpful if Lightspeed could add "Responsibility" to tickets, and add the tickets to Retail so we can follow up on who is responsible in the organization for a query or unresolved item for a customer.
Hey @mylesk ,
Thanks for your suggestion! For the time being, frontline support agents use the threads/ticket numbers generated during your call/chat with Retail to provide a breakdown of your conversation and will follow up using those threads/ticket numbers.
Should your ticket be marked as closed and you reply (this is done 5 business days after the ticket is marked as solved and 10 business days if the ticket was marked as pending, which you can send a response at any time in this time period) the ticket will not be re-opened and a follow-up ticket number will be created and assigned to our email queue.
Hope this helps!
If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.
All the best!
Lightspeed Retail Support
866-932-1801 ext. 2 (Toll-Free)
514-907-1801 ext. 2 (Montreal)